Summary
Overview
Work History
Skills
Languages
Accomplishments
Timeline
Volunteer

Nora Naamat

London,ON

Summary

Proven housekeeping and food service professional with a track record of enhancing cleanliness and customer satisfaction at Henley Place Limited and Sammy's Souvlaki. Expert in sanitization procedures and customer service, significantly reducing complaints by promptly addressing guest concerns. Skilled in team collaboration and training, ensuring high standards across all operations.

Housekeeping professional with solid track record in ensuring clean and orderly environments. Known for reliability and adaptability in meeting changing needs and priorities. Strong collaboration skills and focus on achieving consistent results. Proficient in using cleaning tools and maintaining high standards of hygiene.

Energetic Housekeeping Aide devoted to achieving maximum customer satisfaction. Effectively manages time to complete routine and deep cleaning tasks. Educated on chemical handling and proper PPE use to avoid hazards or injuries.

Overview

14
14
years of professional experience

Work History

Housekeeping Aide

Henley Place Limited ( LTC )
11.2021 - 01.2024
  • Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
  • Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
  • Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
  • Adhered strictly to company policies and guidelines concerning hygiene practices, upholding a high standard of cleanliness at all times.
  • Conducted routine inspections of guest rooms and public spaces to ensure adherence to cleanliness standards.
  • Promoted safety awareness among team members through proper use of equipment and chemicals during cleaning tasks.
  • Ordered and stocked supplies to avoid shortages and excess inventory.
  • Performed deep-cleaning tasks on a regular basis, ensuring the long-term preservation of hotel assets such as furniture and fixtures.
  • Reduced complaints by addressing guest concerns promptly and professionally.
  • Assisted in training new hires on housekeeping standards and procedures, ensuring consistent quality across the team.
  • Prepared rooms with top-notch standards every time.

Food Preparation Worker/Restaurant Food Server

Sammy's Souvlaki
01.2010 - 01.2016
  • Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
  • Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
  • Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Prepared ingredients according to precise specifications, resulting in consistent meal quality across all menu items.
  • Maintained a clean and sanitary workspace, adhering to strict health and safety standards for optimal work conditions.
  • Organized and re-stocked various stations and self-service items.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Supported kitchen team by being responsive and pitching in to complete tasks.

Skills

  • Customer service
  • Housekeeping
  • Chemical handling
  • Customer service-focused
  • Bathroom cleaning
  • Cleaning techniques
  • Dusting techniques
  • Waste disposal
  • Window washing
  • Sanitization procedures
  • Polishing surfaces
  • Teamwork
  • Vacuuming and sweeping
  • Hazardous chemical training
  • Staff training
  • Mopping and sweeping

Languages

English
Bilingual or Proficient (C2)

Accomplishments

  • Cleaned up to 25 rooms per day in accordance with a 25-point checklist.32
  • Achieved many extra tasks given by completing with accuracy and efficiency.

Timeline

Housekeeping Aide

Henley Place Limited ( LTC )
11.2021 - 01.2024

Food Preparation Worker/Restaurant Food Server

Sammy's Souvlaki
01.2010 - 01.2016

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Nora Naamat