Samantha Gibson
Kingsville,ON
Summary
Detail-oriented professional with extensive experience in customer service and infection control at Erie Shores Healthcare. Demonstrated success in surpassing cleanliness standards and improving patient satisfaction through strong communication and collaboration. Proficient in hazardous waste management and maintaining compliance with health regulations to ensure a safe environment.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Housekeeping Aide
Erie Shores Healthcare
Leamington, Ontario
11.2025 - 02.2026
- Cleaned patient rooms, ensuring a sanitized and safe environment for all patients.
- Disinfected high-touch surfaces throughout the hospital to maintain hygiene standards.
- Managed waste disposal according to hospital protocols for hazardous and non-hazardous materials.
- Coordinated cleaning schedules with healthcare staff during peak hours to ensure efficient operation.
- Conducted regular inspections of areas to ensure compliance with cleanliness standards set by health regulations.
- Delivered exceptional customer service while interacting with patients and visitors to enhance their experience.
- Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
- Complied with all health regulations concerning sanitation and cleanliness.
- Consistently met and surpassed facility cleanliness standards through attention to detail and thoroughness.
- Swept, mopped and waxed floors in patient rooms and public areas of the hospital.
- Cleaned bathrooms, including toilets, sinks, showers, walls and mirrors.
- Kept inventory of cleaning supplies needed for restocking shelves.
- Disinfected public areas frequently and provided spot cleaning to maintain a clean, welcoming atmosphere.
- Responded quickly to calls for spills and other potentially dangerous situations.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Followed company uniform, performance and security policies with every job.
Service Advisor
Care Automotive
Ashmore, Australia
10.2023 - 10.2024
- Informed customers on progress of vehicle repairs to enhance transparency and trust.
- Communicated service changes, pricing, and pick-up times to customers to ensure clarity and preparedness.
- Followed up with customers post-service appointments to confirm satisfaction and address any concerns.
- Coordinated with technicians to ensure timely completion of repairs.
- Handled customer inquiries regarding warranty coverage and repair procedures.
- Established strong working relationships with colleagues across all departments within dealership.
- Conducted quality control checks on completed work before returning vehicles to customers.
- Listened carefully to customer concerns and complaints.
- Entered customer information and repair orders into computer system.
- Collaborated with parts department to order necessary replacement components.
- Kept records of customer interactions or transactions, recording details of inquiries and actions taken.
- Documented all call information according to standard operating policies and procedures.
- Assisted customers in Ashmore, Queensland, by providing service information.
Front Desk Coordinator
Pimpama Dental
Pimpama, Australia
01.2023 - 10.2023
- Greeted guests upon arrival and ensured a smooth check-in process.
- Resolved guest complaints and inquiries courteously, contributing to positive guest experiences.
- Maintained impeccable reservation records, resolving discrepancies with prompt and actionable solutions.
- Maintained data security and confidentiality to safeguard personal information shared at check-in and check-out.
- Received and distributed letters and packages to guests and departments, ensuring timely delivery.
- Responded to and forwarded emails to appropriate departments, enhancing communication and response times.
- Conducted room inspections after guest check-outs.
- Conducted regular walk-throughs of public spaces to maintain cleanliness standards.
- Worked in Pimpama, Queensland, Australia.
Dental Assistant
Amazing Smiles
Nerang, Australia
02.2022 - 01.2023
- Complied with infection-control policies and protocols to protect patient and employee wellbeing.
- Assisted in patient evaluations, accurately documenting dental symptoms for further assessment.
- Welcomed patients upon arrival in waiting area, guiding them to treatment rooms.
- Maintained accurate inventory of supplies and materials, reporting low stock to relevant persons.
- Documented dental care services with careful charting in patient records.
- Kept records updated and accurate with patient personal, insurance, and dental history information.
- Prepared stations for routine check-ups and specialized procedures.
- Educated patients on procedures and at-home care to promote sustainable oral health practices.
- Prepared compounds and supplies for temporary dental applications.
- Reviewed pre-operative and post-operative instructions with parent or guardian of patient.
- Coordinated patient hand-offs between administrative and medical personnel to ensure seamless transitions.
- Retracted patient's cheeks and tongue during dental examinations.
- Supported dentists and hygienists with expert chair-side clinical assistance.
- Performed dental impressions using precise techniques to ensure proper fit for dental devices.
- Assisted in training new dental assistants on office procedures.
- Organized patient schedules to ensure efficient and timely flow throughout the office.
- Set up instruments, materials, and equipment necessary for each procedure.
- Monitored inventory of consumable items, placing orders to avoid shortages.
- Prepared treatment rooms before each patient visit by setting up necessary tools and materials.
- Assisted dentists during dental procedures, ensuring patient comfort and efficient treatment.
- Maintained compliance with infection control procedures mandated by regulatory bodies like OSHA.
- Managed appointment scheduling, confirming upcoming visits with patients via phone or email.
- Assisted with front desk duties such as answering phones and greeting patients upon arrival.
- Educated patients on proper oral hygiene techniques to maintain optimal oral health.
- Updated patient records in digital database to keep all information current.
- Sterilized dental instruments and equipment, maintaining clean and safe work environment.
- Prepared patients for dental treatments by explaining procedures and addressing concerns.
- Took dental radiographs x-rays following dentist's instructions and safety protocols.
- Provided emotional support to patients before, during, and after dental treatments to enhance patient experience.
- Recorded patient information, including medical history and dental treatment plans.
- Safely disposed of hazardous waste materials according to established guidelines.
- Disinfected exam rooms between appointments to prevent cross-contamination.
- Arranged dental tools and supplies, providing clear answers to patient inquiries prior to appointments.
- Located in Nerang, Queensland, Australia.
Dental Assistant
CBD Dental
Southport, Australia
04.2021 - 02.2022
- Set up schedules to coordinate smooth patient flow.
- Complied with infection-control policies and protocols to protect patient and employee wellbeing.
- Fabricated temporary restorations or custom impressions from preliminary impressions.
- Completed dental x-rays, carefully following safety procedures and processing images.
- Prepared compounds and supplies for temporary dental applications.
- Facilitated chair-side clinical assistance for dentists and hygienists, contributing to efficient treatment delivery.
- Retracted patient's cheeks and tongue during dental examinations.
- Coordinated seamless patient transitions between administrative and medical staff, ensuring continuity of care.
- Helped evaluate patients and document current dental symptoms.
- Reviewed pre-operative and post-operative instructions with parent or guardian of patient.
- Prepared stations for routine check-ups and specialized procedures.
- Documented dental care services with careful charting in patient records.
- Educated patients on sustainable oral health practices, enhancing understanding of procedures and at-home care.
- Assisted in training new dental assistants on office procedures.
- Safely disposed of hazardous waste materials according to established guidelines.
- Kept records updated and accurate with patient personal, insurance, and dental history information.
- Performed preventive maintenance on dental equipment.
- Assisted dentists during dental procedures, ensuring patient comfort and efficient treatment.
- Processed insurance claims, working closely with patients to ensure accurate billing information.
- Ordered and stocked dental supplies, keeping inventory organized and up-to-date.
- Disinfected exam rooms between appointments to prevent cross-contamination.
- Updated patient records in digital database to keep all information current.
- Took dental radiographs x-rays following dentist's instructions and safety protocols.
- Recorded patient information, including medical history and dental treatment plans.
- Based in Southport, Queensland, Australia, providing dental care services to local community.
Sammy Sparkle Cleaning Services
Self Employed
Gold Coast, Australia
01.2013 - 08.2021
- Sanitized high-touch surfaces to protect personnel and customers from viruses and germs.
- Cleaned homes to a high standard including all areas of the home.
- Maintained sanitation and hygiene in bathrooms, floors, kitchens, and common areas, contributing to overall health and safety.
- Located in Gold Coast, Queensland, Australia.
Medical Receptionist
Robina Medical Centre
Robina, Australia
07.2007 - 07.2010
- Assisted patients via phone and in-person to resolve billing and scheduling issues, enhancing patient experience.
- Maintained organized lobby areas and greeted each visitor promptly to create a welcoming environment.
- Informed patients about healthcare service locations in Robina, Queensland, Australia, facilitating their access to care.
- Printed patient forms and reviewed charts to prepare for upcoming appointments.
- Entered updated information in patient account pages and charts.
Education
High School Diploma -
Elanora High School
Elanora, Queensland Australia11-2000
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Skills
- Bill preparation
- Handling customer complaints
- Service recommendations
- CRM software
- Team collaboration
- Complaint resolution
- Customer retention
- Records maintenance
- Team player mentality
- Customer consulting
- Strong work ethic
- Data processing
- Customer service
- Customer relationship management
- Excellent communication
- Client rapport
- Data entry
- Billing procedures
- Policies and procedures adherence
- Credit card payment processing
- Store maintenance
- Phone etiquette
- Interpersonal skills
- Surface disinfection
- Attention to detail
- Infection control protocols
- Hazardous waste management
- Laundry skills
- Health and safety compliance
- Waste disposal
- Infection control
- Folding clean laundry
- Floor scrubber machines
- Linen replenishment
Languages
English, Proficient (C2)
Certification
First Aide
Timeline
Housekeeping Aide
Erie Shores Healthcare
11.2025 - 02.2026
Service Advisor
Care Automotive
10.2023 - 10.2024
Front Desk Coordinator
Pimpama Dental
01.2023 - 10.2023
Dental Assistant
Amazing Smiles
02.2022 - 01.2023
Dental Assistant
CBD Dental
04.2021 - 02.2022
Sammy Sparkle Cleaning Services
Self Employed
01.2013 - 08.2021
Medical Receptionist
Robina Medical Centre
07.2007 - 07.2010
High School Diploma -
Elanora High School