Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Noorpreet Kaur

Vancouver,BC

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Volunteer

Mental Health Ambassador Program
09.2023 - Current
  • Used strong interpersonal communication skills to convey information to others.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Assisted with special events and programs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.

Volunteer

05.2023 - Current

on and off campus volunteer with volt team of langara college

> nursing department for flu shot clinic

>sexual respect ambassdor program

>volunteered for new student orientation

>TUTS at stanley park for usher position

>indian summer festival at UBC as a guide

>botanical garden for supervision

key cutting

05.2023 - Current
  • make duplicate keys as per customer requirement
  • ensure proper cutting of keys and returns in case of a mistake

Customer Service Representative

U Haul Co
05.2023 - Current
  • answered inbound calls and help customers with reservations
  • Answered constant flow of customer calls with minimal wait times.
  • scheduled reservations request and maintain record of bookings
  • verifying customer information including contact details and payment method

Customer Service Representative

Canada Post
05.2023 - Current
  • Responded to customer requests for products, services, and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Updated account information to maintain customer records of transaction for future reference
  • track orders to ensure timely delivery of products
  • assist customers with packging ,product selection , billing , returns of parcels

Student Ambassador

Langara College
05.2023 - Current


  • Mentored students to increase satisfaction and help engage in campus life..
  • Developed and maintained relationships with current and prospective students to drive retention.
  • Developed in-depth knowledge college resources and services and promoted to prospective students.
  • Facilitated student enrollment by providing accurate and timely information.
  • Led campus tours for prospective students every semester.

Education

Associate of Science - Biology

Langara College
Vancouver, BC
04.2025

Skills

  • Answering Phones
  • Flexible Schedule
  • Computer Skills
  • Paperwork Processing
  • Complaint Resolution
  • Problem Resolution
  • Active Listening
  • Recordkeeping and Confidentiality
  • Organized and Efficient
  • Professional Appearance
  • Teamwork and Collaboration
  • MS Office
  • Customer Service Skills

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Certification

  • starting a conversation about mental health ;foundational training by mental health initatives, student services, langara college

Timeline

Volunteer

Mental Health Ambassador Program
09.2023 - Current

Volunteer

05.2023 - Current

key cutting

05.2023 - Current

Customer Service Representative

U Haul Co
05.2023 - Current

Customer Service Representative

Canada Post
05.2023 - Current

Student Ambassador

Langara College
05.2023 - Current

Associate of Science - Biology

Langara College
  • starting a conversation about mental health ;foundational training by mental health initatives, student services, langara college
Noorpreet Kaur