Noor Noor
Surrey,BC
Summary
Proven to enhance customer satisfaction and streamline operations, I leveraged my expertise in POS System Operation and exceptional Customer Service at Jollibee Foods. By focusing on cleanliness and efficiency, I played a key role in maintaining operational excellence, significantly contributing to the store's success without compromising on workplace safety or hygiene standards.
Overview
4
4
years of professional experience
Work History
Store Crew Member
Jollibee Foods
Broadway And Cambie, Vancouver
10.2022 - Current
- Perform food production duties or serve customers at the cash register following standard operating procedures.
- Ensure operations excellence by adhering to the systems and standards of the store.
- Maintain a clean and organized workstation and ensures a clean guest area.
- Assist in the delivery and monitoring of quality products by checking product shelf-life, product temperature, equipment assembly and temperature setting.
- Operate equipment following standard procedures, assists in some preventive maintenance and repairs in the work area to ensure continuity and efficiency of use.
- Understand, follow and practice adherence to company policies, workplace safety standards, First In-First Out (FIFO) stock rotation, follows and promotes Food Safety practices, cleanliness and sanitation and good housekeeping practices.
- Report workplace problems and concerns (i.e. damaged or spoiled food items) to the supervisor on duty. Takes instructions and follows identified interim, preventive and contingent actions set by the store management team.
- Assist in the proper receiving, handling, storage and preparation of food and packaging materials.
- Abide and follows all rules and regulations as set forth in the Employee Handbook
Store Associate
La Vie En Rose Outlet & Aqua
Tsawwassen Mills
09.2022 - 12.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Maintained tidy and organized store to comply with cleanliness standards.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Answered questions about store policies and addressed customer concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Customer Service Representative
Expert Migration Services
Patiala, India
07.2020 - 04.2021
- Contact students by telephone to promote the services of the institute
- explain the services to potential students
- Deliver scripted sales pitch to meet needs of specific individuals
- provide fees details
- Handle student questions
- obtain student information including names and addresses
- input student details into the computer system
- record student details and details of transactions
- Obtain contact details of potential student from sources including telepohone directories and purchased list
- Answer telephone calls from potential students who respond to advertisements
- Contact students to follow up on initial interaction
Education
Diploma in General Studies - General Studies
Kwantlen Polytechnic University
Surrey, BC09.2024
Skills
- Workplace Safety
- Cleanliness and hygiene
- Cash Handling Accuracy
- Stock replenishment
- POS System Operation
- Store maintenance
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Store Crew Member
Jollibee Foods
10.2022 - Current
Store Associate
La Vie En Rose Outlet & Aqua
09.2022 - 12.2022
Customer Service Representative
Expert Migration Services
07.2020 - 04.2021
Diploma in General Studies - General Studies
Kwantlen Polytechnic University