Noor Durrani
Brampton
Summary
Offering reliable and alert presence, ready to learn and develop in security-focused environment. Contributes to understanding importance of safety protocols and operational procedures. Ready to use and develop observational skills and communication abilities in a Security focused role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patrol/Concierge
Elite Condo Concierge
08.2023 - 10.2024
- Assisted guests with inquiries and provided local recommendations, enhancing guest experience.
- Coordinated with staff to ensure seamless service delivery and guest satisfaction.
- Addressed guest concerns promptly to maintain high levels of satisfaction.
- Facilitated check-in and check-out processes for efficient guest handling.
- Applied nonviolent crisis intervention training to effectively defuse tense situations involving vulnerable clients
Security Guard/Site Foreman
Best Guard Security INC
03.2022 - 05.2023
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Collaborated consistently with Law enforcement
- Utilized psychology detention strategies to prevent the unauthorized
Customer Service Representative
M&M Employment Agency
01.2021 - 02.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
Notre Dame Secondary School
Brampton, ON06-2020
Skills
- Customer Service
- Verbal and written communication
- Workplace safety
- Security protocols
- Emergency awareness
- Emergency response coordination
- Crisis/High stress situation management
- De-escalation techniques
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Hindi
Native or Bilingual
Certification
- First Aid and CPR Certifications
L Crew Award - Leadership Crew
I played a vital role in supporting and guiding a group of peers in School various organizational and outreach initiatives. My responsibilities included facilitating communication among team members, organizing events, and ensuring that our group’s goals aligned with the overarching mission of creating a positive and inclusive community.
Interests
MMA and Boxing 4 Years
Timeline
Patrol/Concierge
Elite Condo Concierge
08.2023 - 10.2024
Security Guard/Site Foreman
Best Guard Security INC
03.2022 - 05.2023
Customer Service Representative
M&M Employment Agency
01.2021 - 02.2022
- First Aid and CPR Certifications
High School Diploma -
Notre Dame Secondary School
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