Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jewel Foisy

Moncton,NB

Summary

Experienced Customer Service Representative with more than 3 years of experience working in busy, fast-paced call centers. Committed to providing prompt, quick and accurate service to a large volume of incoming calls.

Overview

4
4
years of professional experience

Work History

Call Center Customer Service Representative

Tech Mahindra
11.2022 - Current
  • Updated accounts, authenticated customers, and ensured accuracy of information.
  • Learned and maintained in-depth understanding of product information.
  • Collaborated with delivery/shipping teams across Canada to track shipments, verify orders, handle product returns.
  • Used proper protocol when processing large sums upwards of $10,000 to ensure client confidentiality was maintained.

Call Center Customer Service Representative/Trainer

Advantage Communications
09.2020 - 10.2022
  • Dispatched approximately 30 field technicians daily to repair, maintain, service luxury appliances.
  • Exceeded customer call guidelines for service levels, handle time, productivity.
  • Provided training to new hires, contributing to their successful integration into team.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Store General Manager

Booster Juice
10.2019 - 09.2020
  • Managed cash control, and store opening/closing procedures.
  • Assisted with hiring and training approximately 15 new staff members.
  • Streamlined inventory control processes to ensure accurate stock levels and minimize excess inventory.
  • Purchased and processed stock to maintain adequate levels.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Education

High School Diploma -

École Secondaire Publique Odyssée
North Bay, ON
06.2018

Skills

  • High Volume Phone Inquiries
  • Sales expertise
  • Customer Data Confidentiality
  • Data Gathering
  • Document and File Management
  • Problem Resolution

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Call Center Customer Service Representative

Tech Mahindra
11.2022 - Current

Call Center Customer Service Representative/Trainer

Advantage Communications
09.2020 - 10.2022

Store General Manager

Booster Juice
10.2019 - 09.2020

High School Diploma -

École Secondaire Publique Odyssée

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Jewel Foisy