Sarine Benohanian
Saint-Laurent,QC
Summary
Recent graduate with a Bachelor's degree in Political Science, bringing strong analytical, problem-solving, and communication skills. Proficient in conflict resolution and advanced Microsoft Excel, with a demonstrated ability to excel in fast-paced environments. A collaborative team player focused on meeting objectives and delivering high-quality results. Eager to leverage academic knowledge and transferable skills in a dynamic professional role.
Overview
5
5
years of professional experience
Work History
Call Center Customer Service Representative
TD Bank
07.2021 - 10.2024
- Helped large volume of customers every day with a positive attitude and diffused tense situations
- Took calls both in English and French, approximately 5-10 minutes per call
- Actively listened to customers and handled concerns quickly
- Followed policies to meet the call and quality standards while maintaining high survey scores
- Data Entry while also completing claims for customers while off the phone
- Conflict Resolution
- Technical Proficiency
- Detailed Note-Taking
- Ensured all work was completed accurately, met quality assurance standards, and met all LEI scores
Optical Assistant
Econolunettes Pointe Claire
07.2019 - 12.2019
- Tested as instructed and explained procedures clearly to patients
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive
- Instructed patients on contact lens insertion and removal
- Managed administrative duties with phone reception, appointment scheduling
- Maintained files and filing, keeping sensitive information confidential
- Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint
Education
Bachelor of Science - Political Science
Concordia University
College Degree - Social Sciences
College Lasalle
DEC - Makeup Artist & Special Effects
Collège Inter-Dec
Skills
- Issue Identification
- Customer Inquiries
- Call Center Operations
- Banking Operations Support
- Database Maintenance
- High-Volume Environments
- Microsoft Excel
- Conflict Resolution
- Analytical Thinking
- Critical Thinking
- Teamwork
- Collaboration
- Proficient Technical Skills
- Administrative Support
References
References available upon request
Timeline
Call Center Customer Service Representative
TD Bank
07.2021 - 10.2024
Optical Assistant
Econolunettes Pointe Claire
07.2019 - 12.2019
College Degree - Social Sciences
College Lasalle
DEC - Makeup Artist & Special Effects
Collège Inter-Dec
Bachelor of Science - Political Science
Concordia University
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