Nolan Ross
Burlington ,ON
Summary
Energetic and dependable professional with excellent customer service, organizational and communication skills. Anticipates customer needs and provides service proactively while quickly and accurately responding to customer inquiries. Demonstrates consistently positive attitude and creates welcoming atmosphere for customers and colleagues.
Overview
4
4
years of professional experience
Work History
Health Club Attendant
Fairmont Jasper Park Lodge
2023.02 - 2023.08
- Managed front desk by answering phones, scheduling appointments and greeting guests.
- Greeted guests and escorted to correct treatment rooms.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
Guest Service Agent
Fairmont Jasper Park Lodge
2022.04 - 2022.11
- Welcomed guests on arrival, displaying professional and friendly approach.
- Recommended hotel services or amenities that guest may find useful.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Maintained consistent positive customer feedback.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Maintained high level knowledge of all hotel services offered to answer guest questions.
Server/Bartender
Fairmont Hot Springs Resort
2021.05 - 2021.09
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Server
East Side Mario's Restaurant
2019.09 - 2021.04
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Worked this position while attending College in 2019 before the pandemic hit.
Education
High School Diploma -
Dr. Frank J. Hayden Secondary School
Burlington, ON06.2017
Skills
- Incident Reporting
- Complaint Resolution
- Safety Awareness
- Personal Protection Equipment (PPE)
- Guest Relations
- Flexible Schedule
- Teamwork and Collaboration
- POS Systems
- Strong Work Ethic
- Sales Abilities
Languages
English
Professional Working
Volleyball
I played Varsity volleyball while attending college from 2017-2020 up until the pandemic hit.
Timeline
Health Club Attendant
Fairmont Jasper Park Lodge
2023.02 - 2023.08
Guest Service Agent
Fairmont Jasper Park Lodge
2022.04 - 2022.11
Server/Bartender
Fairmont Hot Springs Resort
2021.05 - 2021.09
Server
East Side Mario's Restaurant
2019.09 - 2021.04
High School Diploma -
Dr. Frank J. Hayden Secondary School
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