Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Quote
Timeline
Hi, I’m

NOEL RABANAL MALAPOTE

Community Support Worker
Delta,BC
NOEL RABANAL MALAPOTE

Summary

Energetic Community Support Worker skilled in helping clients and families to meet their self-development goals and to learn new skills. Knowledgeable in mental health disorders, child and adolescent development, family dynamics, mandatory reporting laws, progress notes and documentation, as well as counseling techniques. Particularly well-versed in available community resources.

Proven academic excellence and holds a Diploma in Community Support Program. A graduate with a degree in Bachelor of Science in Nursing and Bachelor of Science in Hotel and Restaurant Management in the Philippines.

15 solid years of supervisory experience in Princess Cruise Line.Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

20
Certification
7
years of post-secondary education
23
years of professional experience

Work History

LOWER MAINLAND SOCIETY FOR COMMUNITY LIVING
Vancouver, BC

Support Worker
Jan.2023 - Current (2 years & 3 months)

Job overview

  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Kept detailed daily logs with care actions, patient behaviors, and incidents.

DEXTERRA GROUP
Vancouver, BC

Commercial and Residential Cleaner
02.2019 - Current

Job overview

  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Maintained optimal supply levels to meet daily and special cleaning needs.

VIRGINIA CARINO
VANCOUVER, BC

Caregiver
01.2018 - 01.2019

Job overview

  • Communicate with children's parents or guardians about daily activities, behaviors, and related issues
  • Support children's emotional and social development, encouraging understanding of others and positive self-concepts
  • Identify signs of emotional or developmental problems in children and bring them to parents' or guardians' attention
  • Assist in preparing food and serving meals and refreshments to children
  • Instruct children in health and personal habits, such as eating, resting, and toilet habits
  • Discipline children and recommend or initiate other measures to control behavior, such as caring for own clothing and picking up toys and books

PRINCESS CRUISE LINE
SANTA CLARITA, CA

Bar Supervisor
03.2012 - 01.2017

Job overview

  • Train workers in food and beverage preparation, and in service, sanitation, and safety procedures
  • Supervise and participate in kitchen and dining area cleaning activities in accordance with US Public Health standards and regulations.
  • Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups
  • Specify food and beverage portions and courses, production and time sequences, and workstation and equipment arrangements.
  • Forecast staff, equipment, and supply requirements based on a master menu
  • Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards
  • Assign duties, responsibilities, and work stations to employees in accordance with work requirements
  • Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems
  • Perform personnel actions, such as career advancement, providing employee orientation and training, and conducting supervisory activities, such as creating work schedules
  • Record production, operational, and personnel data on specified forms
  • Evaluate new products for usefulness and suitability
  • Develop equipment maintenance schedules and arrange for repairs.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Followed strict recipes and drink measurements to minimize product used
  • Explained daily specials and beverage promotions to exceed daily sales goals

PRINCESS CRUISE LINE
SANTA CLARITA, CA

Bartender
10.2004 - 11.2011

Job overview

  • Check identification of customers to verify age requirements for purchase of alcohol
  • Clean glasses, utensils, and bar equipment
  • Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking
  • Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws
  • Take beverage orders from serving staff or directly from patrons
  • Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks
  • Kept bar presentable and well-stocked to meet customer needs.
  • Serve snacks or food items to customers seated at the bar
  • Arrange bottles and glasses to make attractive displays
  • Plan, organize, and control the operations of a cocktail lounge or bar
  • Order or requisition liquors and supplies
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

PRINCESS CRUISE LINE
SANTA CLARITA, CA

Bar Waiter
01.2000 - 07.2003

Job overview

  • Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
  • Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required
  • Present menus to patrons and answer questions about menu items, making recommendations upon request
  • Inform customers of daily specials
  • Stock service areas with supplies such as coffee, food, tableware, and linens
  • Bring wine selections to tables with appropriate glasses, and pour the wines for customers
  • Provide guests with information about local areas, including giving directions
  • Perform serving, cleaning, or stocking duties in establishments, such as cafeterias or dining rooms, to facilitate customer service
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Maintained clean and organized bar area.

Education

Western Community College
Delta,BC

Associate of Science from Community Support Worker
02.2021 - 12.2021

University Overview

  • CSW's work at the grassroots level,helping vulnerable children, adults, and seniors gain access to practical support and social services within their communities. CSW's intervene where help is needed the most. They guide individuals toward better life decisions,promote inclusion within our communities, and in some cases,provide emergency support to people in life threatening situations. Fundamentally, CSW's help reshape and save lives. Identifies the challenges their clients are facing and connects them to appropriate community programs and services. Groups in need of direct support often include:

>Refugees and newcomers to Canada

>People living with disabilities and poor mental health

>People living in poverty or on the street

>Victims of domestic abuse and other forms of violence>Individual struggling with addiction

>Families in need of counseling & other support services

  • Community Workforce Response Scholarship Grant funded by the Government of Canada
  • GPA-4.29

Golden West Colleges
Philippines

Bachelor of Science from Nursing
06.2004 - 03.2008

University Overview

  • Educated to provide safe,competent and compassionate nursing care grounded in theory and professional standards. The curriculum conceptual framework is comprised of the concepts of relational practice, critical inquiry, leadership and ethics of care with a focus on health promotion and inter-professional collaboration. Integration and application of theoretical knowledge and skills to nursing practice is emphasized. and to be able to contribute to the health and well being of individuals,families,communities across a continuum of care needs.
  • Licensure Examination for Nurses 2010 passer

The University of Manila
Philippines

Bachelor of Science from Hotel And Restaurant Management
06.1995 - 05.1998

University Overview

  • Hold management positions in a wide range of hospitality sectors: accommodation, food service, leisure, travel and transportation, and conventions and attractions. Demonstrate the soft skills required for hospitality management, particularly in high-end environments. Understand and be able to align with an organization's strategic orientations. Have a global vision of the company to define short-, medium- and long-term goals for their department. Effectively manage their department's operations in coordination with the company's other services. Analyze complex problems, recommend and implement innovative solutions related to human, material and financial management that are specific to the hospitality industry. Understand and manage information resources in a secure, confidential and useful way. Act in an ethical and socially responsible way in the community. Function effectively in a context of diversity
  • Consistent Dean's Lister 1996-1998
  • Received MV Delos Academic Scholarship grant
  • Consistent Deans Lister 1996-1998
  • Received MV Delos Santos Scholarship grant

Skills

  • Community Resources
  • Family Dynamics
  • Documentation
  • Child and Adolescent Development
  • Mandatory Reporting Laws
  • Mental Health Disorders
  • Cultural Awareness

Accomplishments

Accomplishments
  • Registered Nurse
  • Licensed Caregiver
  • Licensed First Aider
  • Licensed Practical Nurse
  • Proficiency in Survival Craft and Rescue Boat
  • Princess Cruises ICON Top Performer
  • Bar Smart Graduate and Passer
  • Servsafe Manager Certification
  • Guest of Honor and Speaker School Awardee
  • Pest Management
  • Napa Valley Wine County7 days Educational Trip and Experience

Certification

  • National Certification in Caregiving
  • National Certification in Practical Nursing
  • Diversity and Inclusion-Dec 2,2022
  • Minor Spill Response-Feb 8,2022
  • Respect in the Workplace Dec 2,2022
  • WHMIS 2015-Feb 8,2022
  • GBA+ Gender Based Analysis Plus
  • Mandt Training/Certification
  • Workplace Violence,Harassment and Bullying BC
  • Food Safe Certification
  • Pest Management Certification
  • Responsible Service of Alcohol Certification
  • Basic Life Support Certification
  • Certification in Fire Fighting
  • First Aid Level C
  • NVCI

Quote

Some people want it to happen, some wish it would happen, others make it happen.
Michael Jordan

Timeline

Support Worker
LOWER MAINLAND SOCIETY FOR COMMUNITY LIVING
Jan.2023 - Current (2 years & 3 months)
Western Community College
Associate of Science from Community Support Worker
02.2021 - 12.2021
Commercial and Residential Cleaner
DEXTERRA GROUP
02.2019 - Current
Caregiver
VIRGINIA CARINO
01.2018 - 01.2019
Bar Supervisor
PRINCESS CRUISE LINE
03.2012 - 01.2017
Bartender
PRINCESS CRUISE LINE
10.2004 - 11.2011
Golden West Colleges
Bachelor of Science from Nursing
06.2004 - 03.2008
Bar Waiter
PRINCESS CRUISE LINE
01.2000 - 07.2003
The University of Manila
Bachelor of Science from Hotel And Restaurant Management
06.1995 - 05.1998
NOEL RABANAL MALAPOTECommunity Support Worker