NOEL THOMAS ABRAHAM
Welland,ON
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Skilled in building positive client experiences by providing them with professionally and accurately the services according to the client's enquiries. I'm committed to ensuring that all stakeholders achieve the best possible outcome.
Overview
4
4
years of professional experience
Work History
Residential Rehabilitation Worker
New Visions Special care homes
10.2021 - 10.2023
- Contributes and assists clients' day-to-day activities, by implementing 95% positive program for clients' personal goals within first 3 months of hire.
- Increased daily operations of program by adhering to policies and procedures of organization and house rules in 2 months of hire.
- Documents daily reports of client's activities
- Collaborated with medical and clinical personnel to coordinate and implement client services.
- Developed and implemented activities to help clients develop social and independent living skills.
- Implemented crisis intervention plans to support client safety.
- Managed petty cash funds, ensuring accurate records & transactions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Tracked house expenditures, placed orders for clients' supplies, and maintained accurate financial records.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
Residential Rehabilitation Worker
Kings Regional Rehabilitation Centre
04.2021 - 10.2021
- Contributes and assists client's day-to-day activities, by implementing 90% of positive programs for client's personal goals.
- Documents daily reports according to KRRC standards and communicates with each staff.
- Performed high levels of care to clients and ensured quality and productivity objectives were met to help clients on daily basis and work as team player
- Completed client intake and admission paperwork and oriented new individuals to program.
Technical Support Representative
HGS Canada
02.2020 - 03.2021
- Managed and exceeded business goals and performance objectives by over 86 calls per day.
- Process transactions for customers, manage risk and resolve accounts
- Communicate with customers and resolve technical issues with 92% Customer Satisfaction
- Provide advice and training to users in response to identified difficulties.
- Exceptional phone skills to communicate products and services to clients.
- Diagnosed severity of customer issues, escalating tickets to appropriate personnel for intervention.
- Documented support interactions for future reference.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
POST GRADUTION DIPLOMA - SUPPLY CHAIN MANAGEMENT
MOHAWK COLLEGE
HAMILTON, ON08.2019
POST GRADUTION DIPLOMA - INTERNATIONAL BUSINESS MANAGEMENT
FANSHAWE COLLEGE
LONDON, ON08.2018
Bachelor of Arts - ENGLISH
BASELIUS COLLEGE
KERALA, INDIA10.2016
Skills
- Agent Support
- Operational Efficiency
- Oral and Writing Communication
- Negotiation
- Customer Service
- Inbound Call Management
- Microsoft Office
- Issue Identification
- Document and Records Management
- First-Tier Technical Support
- Computer Proficiency
- Sales and Marketing Support
Accomplishments
- Collaborated with team of 4 in the development of Food Truck business during 2019.
- Achieved client satisfaction by completing issues with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Additional Information
Additional information and references upon request.
Timeline
Residential Rehabilitation Worker
New Visions Special care homes
10.2021 - 10.2023
Residential Rehabilitation Worker
Kings Regional Rehabilitation Centre
04.2021 - 10.2021
Technical Support Representative
HGS Canada
02.2020 - 03.2021
POST GRADUTION DIPLOMA - SUPPLY CHAIN MANAGEMENT
MOHAWK COLLEGE
POST GRADUTION DIPLOMA - INTERNATIONAL BUSINESS MANAGEMENT
FANSHAWE COLLEGE
Bachelor of Arts - ENGLISH
BASELIUS COLLEGE
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