Samantha Nelson
Halifax,Canada
Summary
Personable and compassionate with strong commitment to providing quality care and support. Proficient in assisting with daily living activities and maintaining safe environments. Dedicated to enhancing patient well-being through attentive and empathetic care.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Residential Rehabilitation Worker
Independent Living
04.2024 - Current
- Maintained household upkeep, including light-duty cleaning, laundry, and organization
- Assisted residents with activities of daily living (ADLs), such as bathing, dressing, and grooming
- Provided direct care and support to residents in accordance to individualized care plans
- Prepared and administered accurate dosage of medication to residents by following prescription orders and instructions
- Offered emotional support and companionship to foster a welcoming environment
- Collaborated with residents to update person-centered care plans, enhancing individual support
- Aided residents with transferring, and positioning for comfort and safety
- Observed and examined residents to detect symptoms requiring medical attention such as bruises, open wounds and persistent coughs.
- Assisted in meal planning, preparation, and feeding while monitoring health conditions.
Customer Service Representative
Hinduja Global Support
03.2022 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Support Service Worker -
FutureWorx
Dartmouth, Nova Scotia03.2024
Continuing Care Assistant -
NSCC Ivany Campus
Woodside, Nova Scotia2023
Google IT Support Professional Certificate -
Npower Canada
Halifax, Nova Scotia01.2022
Skills
- Comprehensive training in personal care and support for diverse populations
- Proficient in effective communication and problem-solving
- Familiarity with mobility assistance and safety protocols
- Ability to create and maintain detailed care records
Certification
- Dementia: Understanding the Journey
- Dysphagia Awareness
- Emergency First Aid/CPR Level A
- WHMIS/OH&S
- Communications - Stroke/Neurological
- Non-Violent Crisis Intervention
- Generational Differences
- Bully-Free Workplace
- Mental Health Awareness
- Waste Management
Languages
English
Native or Bilingual
Additional Certificates & Modules
- Fire and Life Safety
- Medication Administration & Awareness
- Person Centered Planning, Positive Behaviour Supports
- Communication & Professionalism
- Food Service & Safe Handling in Healthcare
- Introduction to Basic Nutrition & Nutrition in Health Care
- Sanitation & Safety
- Infection Control
Timeline
Residential Rehabilitation Worker
Independent Living
04.2024 - Current
Customer Service Representative
Hinduja Global Support
03.2022 - 10.2023
Support Service Worker -
FutureWorx
Continuing Care Assistant -
NSCC Ivany Campus
Google IT Support Professional Certificate -
Npower Canada
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