Nobalpreet Nobalpreet
Squamish,BC
Summary
Accomplished Front Desk Associate at Mountain Retreat Hotel, adept in high-end hospitality and managing customer relations. Excelled in enhancing guest experiences and operational efficiency, showcasing strong interpersonal skills and multilingual abilities. Proven track record in reservation management and maintaining transaction security, significantly improving guest satisfaction and operational workflow.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Associate
Mountain Retreat Hotel
12.2024 - 02.2025
- Delivered personalized guest experiences, anticipating and exceeding expectations.
- Managed reservations and VIP check-ins/check-outs with efficiency and discretion.
- Provided concierge services, arranging amenities, transportation, and dining experiences.
- Maintained an elegant and welcoming lobby atmosphere aligned with five-star standards.
- Collaborated with housekeeping and management to ensure seamless guest satisfaction
Shift Manager
McDonald's
02.2022 - 09.2024
- Led a team to ensure smooth and efficient operations in a high-paced environment.
- Trained and mentored staff on high-standard service protocols.
- Managed scheduling, inventory, and workflow to optimize productivity.
- Ensured compliance with hygiene, safety, and brand excellence standards.
Sales Associate
Dollarama
10.2024 - 02.2025
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided exceptional customer service, assisting guests with product selection and inquiries.
- Maintained store presentation and organization to enhance the shopping experience.
- Processed transactions accurately while upholding professionalism and efficiency.
Store Associate
Urban Behavior
07.2023 - 01.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Education
Associate of Arts Business - Business Management
Alexander College
Burnaby12-2026
High School Diploma -
Bhagat Public School
Sirsa 03-2020
Skills
- High-end hospitality and VIP guest relations
- Front desk operations and concierge services
- Strong interpersonal and refined communication skills
- Multilingual: English, Punjabi, and Hindi
- Problem-solving and conflict resolution
- Attention to detail and organization
- Reservation, booking, and CRM management
- Cash handling and high-value transaction security
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
French
Elementary
Certification
serve it right certification
Timeline
Front Desk Associate
Mountain Retreat Hotel
12.2024 - 02.2025
Sales Associate
Dollarama
10.2024 - 02.2025
Store Associate
Urban Behavior
07.2023 - 01.2024
Shift Manager
McDonald's
02.2022 - 09.2024
Associate of Arts Business - Business Management
Alexander College
High School Diploma -
Bhagat Public School
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