Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Nkundabagenzi Angie

Student
Gatineau,Quebec

Summary

Fourth-year Bachelor of Commerce (B.Com) student, specializing in Business Technology Management at the University of Ottawa. Motivated, open to learning, and committed to continuous personal and professional improvement. Capable of managing multiple tasks simultaneously and collaborating effectively within a team. With over six months of experience as a bilingual customer service and sales agent at Foundever, I am seeking an internship that will provide a professional gateway. Open to exploring new horizons and willing to consider opportunities outside my province.

Overview

4
4
years of professional experience
2
2
Languages

Work History

Bilingual Customer Service Agent

Foundever
Virtual, CA
05.2024
  • Collaborated with technical services to report anomalies and intervention needs
  • Managed and updated customer files in the IT system
  • Monitored and regulated customer invoices
  • Guided and directed customers towards suitable products
  • Tracked KPIs to assess customer service effectiveness

Room Attendant

Alt Hotel
Ottawa, Ontario
06.2022 - 05.2024
  • Conducted thorough room inspections, ensuring cleanliness and customer satisfaction
  • Met time management goals and deadlines
  • Communicated regularly with supervisors for effective schedule adjustments
  • Contributed to occupancy goals by preparing rooms quickly
  • Worked with reception to promptly resolve customer concerns

Personal Shopper/E-commerce

Loblaws - PC Express
Ottawa, Ontario
01.2022 - 06.2024
  • Managed administrative tasks, including mail handling and filing
  • Represented the company’s image through a neat presentation
  • Informed customers about rates and offers
  • Managed customer calls, messages, and requests

Cashier

Halloween Party Center
Gatineau, QC
09.2021 - 01.2022
  • Managed payments and issued receipts
  • Provided a warm welcome for a pleasant atmosphere
  • Closed and prepared the cash register daily
  • Counted, organized, and secured funds
  • Maintained a clean cash area

Customer Service Representative

Airtel - Services Center
Kigali, Rwanda
11.2020 - 07.2021
  • Worked on equipment and devices in-store or at customer locations
  • Enhanced customer loyalty through quality service
  • Received, analyzed, and processed repair and maintenance requests
  • Diagnosed malfunctions and developed appropriate solutions
  • Installed and launched equipment and devices at customer locations
  • Conducted preventive and corrective maintenance on equipment

Receptionist Assistant

Clinique Bien Naître
Kigali, Rwanda
05.2020 - 09.2020
  • Managed calls, answered patient questions, scheduled, and coordinated appointments
  • Updated and prepared patient records for consultations
  • Facilitated communication between patients and medical staff
  • Collaborated with administrative staff to ensure continuity of care and patient satisfaction

Education

Bachelor of Commerce (B.Com) - Business Technology Management

University of Ottawa

Skills

UI/UX basic

Self-motivated

Cash handling systems

Claims processing

Initiative

Safety awareness

Microsoft Excel

Microsoft PowerPoint

Team spirit

Risk management

SQL

Volunteer Experience

Supported young mothers in Rwanda through personal development workshops and awareness sessions on daily care and management. Contributed to a solidarity environment to strengthen participants’ independence.

Timeline

Bilingual Customer Service Agent

Foundever
05.2024

Room Attendant

Alt Hotel
06.2022 - 05.2024

Personal Shopper/E-commerce

Loblaws - PC Express
01.2022 - 06.2024

Cashier

Halloween Party Center
09.2021 - 01.2022

Customer Service Representative

Airtel - Services Center
11.2020 - 07.2021

Receptionist Assistant

Clinique Bien Naître
05.2020 - 09.2020

Bachelor of Commerce (B.Com) - Business Technology Management

University of Ottawa
Nkundabagenzi AngieStudent