Angie Nkundabagenzi
Ottawa-Gatineau
Summary
Fourth-year Bachelor of Commerce (B.Com) student, specializing in Business Technology Management at the University of Ottawa. Motivated, open to learning, and committed to continuous personal and professional improvement. Capable of managing multiple tasks simultaneously and collaborating effectively within a team. With over six months of experience as a bilingual customer service and sales agent at Foundever, I am seeking an internship that will provide a professional gateway. Open to exploring new horizons and willing to consider opportunities outside my province.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bilingual Customer Service Agent
Foundever
05.2024 - Current
- Maintained high CSAT scores and managed to provide successful account management and tasks, resulting in a 95% CSAT score within the first 60 days. Under contingencies maintained a 90% CSAT, establishing clear relay and client recovery.
- Maintained handle time under 500 seconds while providing client solutions while managing and nailing client onboarding.
- Perform configuration and troubleshooting on user devices and solutions based on client inquiries.
- Promoted and recommended the latest products and services to customers and met client objectives.
- Provided refining customer support documents for workday closings. .
Room Operations Specialist
Alt Hotel
06.2022 - 05.2024
- Conducted thorough room inspections, ensuring cleanliness and customer satisfaction
- Met time management goals and deadlines
- Communicated regularly with supervisors for effective schedule adjustments
- Contributed to occupancy goals by preparing rooms quickly
- Worked with reception to promptly resolve customer concerns
Personal Shopper/E-commerce
Loblaws - PC Express
01.2022 - 06.2024
- Managed administrative tasks, including mail handling and filing
- Represented the company's image through a neat presentation
- Informed customers about rates and offers
- Managed customer calls, messages, and requests
Cashier
Halloween Party Center
09.2021 - 01.2022
- Managed payments and issued receipts
- Provided a warm welcome for a pleasant atmosphere
- Closed and prepared the cash register daily
- Counted, organized, and secured funds
- Maintained a clean cash area
Customer Service Representative
Airtel - Services Center
11.2020 - 07.2021
- Worked on equipment and devices in-store or at customer locations
- Enhanced customer loyalty through quality service
- Received, analyzed, and processed repair and maintenance requests
- Diagnosed malfunctions and developed appropriate solutions
- Installed and launched equipment and devices at customer locations
- Conducted preventive and corrective maintenance on equipment
Receptionist Assistant
Clinique Bien Naître
05.2020 - 09.2020
- Managed calls, answered patient questions, scheduled, and coordinated appointments
- Updated and prepared patient records for consultations
- Facilitated communication between patients and medical staff
- Collaborated with administrative staff to ensure continuity of care and patient satisfaction
Education
Bachelor of Commerce (B.Com) - Business Technology Management
University of Ottawa
Ottawa12-2025
Skills
- UI/UX basic
- Data Entry
- Microsoft Excel
- Microsoft PowerPoint
- Team spirit
- Risk management
- SQL
- Proficiency in Linux and SQL
- Risk Management in IT Systems
- Fluent bilingualism
Languages
French
Native or Bilingual
English
Full Professional
Certification
Google Cybersecurity Certification
Comprehensive training in cybersecurity fundamentals, risk management, network security, Linux and SQL tools, and practical skills such as Python automation.
Timeline
Bilingual Customer Service Agent
Foundever
05.2024 - Current
Room Operations Specialist
Alt Hotel
06.2022 - 05.2024
Personal Shopper/E-commerce
Loblaws - PC Express
01.2022 - 06.2024
Cashier
Halloween Party Center
09.2021 - 01.2022
Customer Service Representative
Airtel - Services Center
11.2020 - 07.2021
Receptionist Assistant
Clinique Bien Naître
05.2020 - 09.2020
Bachelor of Commerce (B.Com) - Business Technology Management
University of Ottawa
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