Nkongho Tanyi
IIBA-OC-CA
Riverside
11
years of professional experience
Results-driven executive with extensive experience in strategic leadership and operational excellence. Proven track record in driving growth, optimizing processes, and fostering team collaboration. Exceptional skills in strategic planning, financial management, and stakeholder engagement. Adaptable and reliable, consistently achieving high-impact results in dynamic environments.
Work History
VP of Professional Development (Volunteer Service)
1 Year 6 Months- Drove Professional Growth in Business Analysis: Created and distributed educational publications, including newsletters and articles, to over 200 business analysts, providing them with insights on industry trends and best practices, helping professionals stay competitive and informed.
- Organized Industry-Leading Seminars and Workshops: Facilitated monthly seminars and webinars that attracted 150+ participants, fostering networking and professional development in the business analysis community, resulting in a 30% increase in member engagement.
- Enhanced Business Analysis Knowledge Sharing: Distributed regular updates to the business analysis community, keeping members informed about industry changes, which led to a 40% increase in participation at educational events.
Sales Manager
4 Years 11 Months- Led Team to 40% Sales Growth: Led a 9 person high-performing team of solar sales professionals, driving a 40% increase in sales volume through strategic use of data-driven insights and targeted outreach, significantly surpassing team sales goals.
- Achieved 80% On-Time Project Completion Rate: Coordinated with cross-functional teams to streamline project timelines, ensuring that 80% of installations and system approvals were completed on schedule, enhancing operational efficiency and customer satisfaction.
- Maintained 85%+ Customer Retention Rate: Fostered long-term customer relationships by delivering exceptional post-sales support, resulting in an 85% customer retention rate and building a loyal client base that contributed to repeat business.
- Expanded Market Presence by 40%: Spearheaded market expansion initiatives, increasing client acquisition and sales by 40% in targeted territories through market analysis and targeted sales campaigns, driving growth and brand awareness.
- Optimized Sales Strategy with Data Insights: Provided weekly performance reports and monthly sales forecasts to upper management, which helped in setting realistic and achievable sales targets, aligning team efforts with company objectives.
Sales Representative
2 Months- Achieved 25% Sales Growth in Territory: Led the market expansion of solar sales in an assigned territory, contributing to a 25% increase in client acquisition and revenue growth within the first quarter.
- Secured 80% On-Time Project Completion: Collaborated with project management teams to ensure that 80% of installations and approvals were completed on time, improving overall customer satisfaction and operational efficiency.
- Maintained 85% Customer Retention Rate: Delivered exceptional service and product knowledge to customers, resulting in a customer retention rate of over 85% and positioning Sunrun as a trusted brand in the solar industry.
Customer Service Manager
1 Year 8 Months- Customer Experience Management
Monitor service quality and resolve escalated customer issues, maintaining a customer satisfaction score of at least 85% and reducing complaints by 10% within 12 months. - Team Leadership and Performance
Supervise, coach, and schedule customer service representatives, ensuring 90% adherence to service standards and completing monthly performance reviews and coaching sessions. - Service Efficiency and Operations
Improve reservation, rental, and vehicle-return support processes to achieve an average customer response time under 5 minutes and resolve 80% of inquiries during the first interaction. - Revenue and Retention Support
Train the team to identify suitable upgrades, insurance options, and loyalty benefits, increasing service-related upselling by 8% annually while maintaining transparent, customer-focused recommendations.
Customer Service Representative
1 Year 6 Months- Customer Support and Issue Resolution
Assist customers with reservations, rentals, returns, billing questions, and complaints, resolving at least 80% of inquiries during the first interaction. - Reservation and Rental Processing
Accurately process bookings, rental agreements, vehicle changes, extensions, and cancellations while maintaining 95% transaction accuracy. - Service Efficiency and Quality
Respond to customers promptly, maintain an average response time of under 5 minutes, and achieve a customer satisfaction score of at least 85%. - Upselling and Loyalty Support
Recommend appropriate vehicle upgrades, protection products, and loyalty benefits, achieving an average upselling conversion rate of 5%–8% while meeting customer needs.
Education
Doctorate in Business Administration - Business Administration & Management
M.Sc. - International Management
B.Ed. - Economics
Skills
Customer Service
Business Strategy & P&L Analysis
Critical Thinking
Operations Leadership
Cross-Functional Collaboration
Strategic Project Management
Microsoft Office
People Management (Coaching and Mentoring)
Customer Relationship & Account Management
Productivity Metrics (KPI)
Regulatory Compliance
Safety Compliance
Timeline
VP of Professional Development (Volunteer Service)
IIBA-OC-CA
01.2025 - CurrentRead More
Sales Manager
SUNRUN
01.2020 - 12.2024Read More
Sales Representative
SUNRUN
10.2019 - 12.2019Read More
Customer Service Manager
Avis Budget Group
08.2017 - 04.2019Read More
Customer Service Representative
Avis Budget Group
01.2016 - 07.2017Read More
University of Buea
B.Ed. from Economics
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International Business School
M.Sc. from International Management
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Westcliff University
Doctorate in Business Administration from Business Administration & Management
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