Keith Gallie

• Closely work directly with the President and Faculty Advisor to manage the team throughout managing events

• Carry out any extra tasks as requested by the faculty advisor/s

• Manage all social media activities and accounts on behalf of the Business and Tourism Society.

• Provide regular updates regarding the Business and Tourism Society on all Business and Tourism department social media and departmental website

• Named 'Employee of the Month of March 2023 & April 2024 for excellent customer service and initiative

• Entrusted with closing concession stand by cleaning a multitude of machinery

• Solved ticket issues and dealt with customer inquiries whilst maintaining a positive attitude.

• Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.

• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

• Developed and maintained positive relationships with guests for satisfaction.

• Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.