Niweta
Brampton,ON
Summary
Energetic Ticket Agent bringing 4 years of experience in fast-paced international air ticket sales for Australia, USA, and Canada markets. Contributed measurably to team goals and organizational customer service initiatives. Key strengths in itinerary planning, GDS bookings, and excellent customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Consultant Support Administrator
MERIT TRAVEL
04.2023 - Current
- • Addressed customer inquiries via email, and telephone calls, providing prompt responses or follow-ups.
- Searched for and located available seats, cabins, and flights for passengers.
- Assisted clients with seat selection, baggage information, and special assistance.
- Resolved any issues related to travel plans and services.
- Processed payments from customers using a variety of methods such as credit cards, cash or checks.
- Provided excellent customer service in a fast-paced environment.
Senior Sales Executive
Make Me Travel
Jalandhar, Punjab, India
04.2021 - 12.2022
- Secured customer tickets using a computer-based software ticketing system (Amadeus).
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Searched for and located available seats, cabins, and flights for passengers.
Sales Executive
King Travels
Chandigarh, India
01.2018 - 02.2021
- Searched for and located available seats, cabins, and flights for passengers.
- Provided clients with assistance in Flight bookings.
- Worked diligently to resolve booking, fare, and regulations issues.
- Addressed customer inquiries via email, and telephone calls, providing prompt responses or follow-ups.
Education
2 Years Diploma - Aviation, Tourism And Hospitality
Frankfinn Institute
Chandigarh, India12.2017
High School - Commerce
Army Public School
Bathinda, Punjab, India 03.2016
Diploma in Tourism - Tourism -Travel Studies
Hanson College
North York, ONSkills
- Computer Reservation Software (Amadeus)
- Customer Service
- Fare and Fee Calculations
- Verbal and Written Communication
- Reservation Procedures
- Time Management
Languages
English
Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Affiliations
Niweta
- Udaan-2017 - Customer Interaction program.
- Front Office Associate- issued by Frankfinn Institute of Air Hostess Training, Chandigarh
Certification
- Travelport Galileo GDS Basic & Advanced Course with 85% grade.
Timeline
Consultant Support Administrator
MERIT TRAVEL
04.2023 - Current
Senior Sales Executive
Make Me Travel
04.2021 - 12.2022
Sales Executive
King Travels
01.2018 - 02.2021
2 Years Diploma - Aviation, Tourism And Hospitality
Frankfinn Institute
High School - Commerce
Army Public School
Diploma in Tourism - Tourism -Travel Studies
Hanson College
- Travelport Galileo GDS Basic & Advanced Course with 85% grade.
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