Niweta
Brampton,Canada
Summary
As a customer service professional, adept in fostering positive customer experiences and driving sales growth. Known for excellent interpersonal skills and adaptability in dynamic environments. Team-oriented with a strong focus on achieving collective goals and ensuring customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Consultant Support Administrator
MERIT TRAVEL GROUP
04.2023 - 06.2024
- Addressed customer inquiries via email, and telephone calls, providing prompt responses or follow-ups.
- Provided excellent customer service in a fast-paced environment.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
Senior Customer Service Representative
MAKE ME TRAVEL
04.2021 - 12.2022
- Delivered exceptional customer service while driving sales growth and meeting revenue targets.
- Managed customer inquiries, provided tailored solutions, and resolved complaints efficiently
- Secured customer tickets using a computer-based software ticketing system (Amadeus and Galileo).
- Utilized CRM software to track customer interactions, analyze sales data, and identify opportunities for business growth.
- Mentored junior team members, contributing to their professional development and overall team success.
Customer Service Representative
KING TRAVELS
01.2018 - 02.2021
- Managed a high volume of customer interactions via phone, email, and live chat, maintaining professionalism and efficiency.
- Assisted in training and mentoring junior team members to enhance service standards and operational efficiency.
- Monitored customer feedback, identified trends, and recommended improvements to enhance service delivery.
- Contributed to team performance by meeting and exceeding key performance metrics, including response time, resolution rate, and customer satisfaction scores.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
Education
Diploma in Tourism - Tourism -Travel Studies
Hanson College
Toronto, ON08.2024
Diploma - Aviation, Tourism And Hospitality
Frankfinn Institute
12.2017
Skills
- Exceptional customer service
- Excellent Communication Skills
- Strong interpersonal skills
- GDS Knowledge
- Critical thinking
- Call center experience
- Computer proficiency
- Administrative support
- Customer relationship management (CRM)
Certification
- Udaan-2017 - Customer Interaction program
- Front Office Associate- issued by Frankfinn Institute of Air Hostess Training, Chandigarh
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Consultant Support Administrator
MERIT TRAVEL GROUP
04.2023 - 06.2024
Senior Customer Service Representative
MAKE ME TRAVEL
04.2021 - 12.2022
Customer Service Representative
KING TRAVELS
01.2018 - 02.2021
Diploma in Tourism - Tourism -Travel Studies
Hanson College
Diploma - Aviation, Tourism And Hospitality
Frankfinn Institute
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