Nitin Pal Singh
Winnipeg,MB
Summary
Experienced and driven customer Service Representative with over 4 years of experience in the customer Service industry. Proven track record of successfully managing customer-service projects from conception to fruition.
Overview
5
5
years of professional experience
Work History
Banking Advisor
Royal Bank Of Canada, RBC
04.2023 - Current
- Opening new personal accounts for personal clients.
- Developed strong rapport with clientele through active listening skills and empathetic understanding of their financial concerns.
- Submitting pre-approved overdraft protection and pre-approved credit card applications.
- Responding to personal/business clients with professional and accurate service for their everyday banking transaction needs.
- Building long-term profitable relationships by being along the client's path for key life moments.
- Interviewing clients to understand their immediate needs and financial goals,
proposing solutions, including various types of loans, through cross-selling, bundling, &
renewal opportunities. - Proactively resolving client concerns and continuously striving to provide sales and digital options as solutions.
- Proactively approaching clients in the branch to offer personalized assistance and advice, proposing solutions to address clients' financial objectives and goals.
- Providing insights and advice that are meaningful, memorable, and timely.
- Deepening relationships by meeting clients' immediate needs and discovering additional advice and solutions opportunities, ensuring no client leaves unsatisfied.
Customer Service Representative
Skip The Dishes
Winnipeg, MB
07.2019 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Diploma - General Business -
Sault College
04.2020
Skills
- Good Verbal and Communication skills
- Multitasking and Prioritization
- Delegating work and customer Service Excellence
- Employee Coaching and motiviation
Timeline
Banking Advisor
Royal Bank Of Canada, RBC
04.2023 - Current
Customer Service Representative
Skip The Dishes
07.2019 - 03.2023
High School Diploma - General Business -
Sault College