Luljeta Malile
Maple,Canada
Summary
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
12
12
years of professional experience
Work History
Banking Advisor
Royal Bank of Canada
01.2023 - Current
- As a banking advisor I proactively engage with clients in all areas of the branch and in the community, uncovering banking needs, providing help and advice, as well as identifying sales and referral opportunities
- I respond to client-initiated contact, assisting them with a full range of everyday banking, credit, and investment needs
- I take ownership of resolving and preventing client banking problems, listen and engage clients in conversation to further understand their individual needs
- I cultivate and maintain relationships with partners to make the most of business opportunities and referrals.
Client Advisor
Royal Bank of Canada
06.2012 - 01.2023
- I was responsible for helping clients with everyday banking transactions ranging from bill payments, deposits and withdrawals, bank drafts etc
- I answered clients' general banking questions and helped resolved their issues in a helpful and positive way
- I handled routine customer requests and inquiries
- While working as a client advisor I was consistently recognized for meeting the company's goals.
Education
Master’s of Science in Finance and Banking -
University of Tirana
06.1998
Bachelor Degree in Economics -
University of Tirana
07.1992
Skills
- Over 10 years of experience in Financial Field and Customer Service
- CSI certifications: Investment Funds in Canada
- Goal-oriented, flexible, quick learner, with solid ability to stay focused on a mission and perform efficiently under pressure
- Great attention to details
- Exceptional ability to build and maintain client relationships and ensure the highest levels of customer satisfaction
- Able to work in a challenging, professional, and deadline driven work environment
- Extremely organized, accurate, reliable team player with good communication skills
- Fluent in English, Albanian and Italian
- Proficient in Microsoft Office
Timeline
Banking Advisor
Royal Bank of Canada
01.2023 - Current
Client Advisor
Royal Bank of Canada
06.2012 - 01.2023
Master’s of Science in Finance and Banking -
University of Tirana
Bachelor Degree in Economics -
University of Tirana