Nitin Saluja
Windsor,NS
Summary
Collections Specialist bringing 10+ years of success in sales and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems while persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail
Overview
15
15
years of professional experience
Work History
Collection Officer
International Credit Experts
07.2023 - Current
- Streamlined the collections process for improved payment rates and reduced delinquencies.
- Enhanced debt recovery by implementing efficient collection strategies and techniques.
- Negotiated payment arrangements with clients, resulting in increased revenue for the company.
- Utilized strong communication skills to handle difficult conversations with customers, maintaining professionalism and empathy.
Lead Collection Expert
Brainwire Infotech
02.2017 - 05.2023
- Mentored 8 junior collection specialists(USA Process), contributing to a high-performing team environment.
- Enhanced debt recovery rates by implementing effective collection strategies and techniques.
- Streamlined the collections process for increased efficiency and improved customer communication.
Manager (SALES AND SERVICE)
EUREKA FORBES
05.2015 - 01.2017
- Handling 6 technician area wise & Increased team productivity by implementing streamlined processes and effective communication strategies.
- Ensuring at least 98% retention by renewing AMC (Annual Maintenance Contract) with customer Satisfaction
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Ensuring all the services and complaints to be closed within given TAT
- Ensure smooth audit of spare parts and daily service & complaints on Quarterly basis & maintaining records.
Group Manager (Collections)
ENCORE CAPITAL GROUP
04.2011 - 04.2015
- Mentored 15 people in Collections Process (USA) and Developed successful business strategies for revenue growth, increasing market share and brand recognition.
- Identified areas of improvement through regular performance reviews, providing constructive feedback and coaching for team members.
- Enhanced team productivity by implementing efficient workflow processes and prioritizing tasks.
- Streamlined internal communication channels, fostering collaboration and improving overall team performance.
- Established strong relationships with key clients, resulting in increased customer satisfaction and retention rates.
Assistant Team Leader (Collections)
Jindal Intellicom
06.2009 - 04.2011
- Managed a team of 12 people in Collections Process (USA)
- Enhanced team performance by implementing efficient work processes and providing constructive feedback.
- Collaborated with team members to achieve project goals within tight deadlines, ensuring timely completion.
- Assisted in the development of training materials for new hires, resulting in a more streamlined onboarding process.
- Monitored team productivity and provided regular progress reports to senior management, highlighting areas for improvement.
Education
Skills
- Enthusiastic & Disciplined
- Verbal and written communication Skills
- Versatile & Quick Learner
- Data research and Analysis
- Team Player & Problem solver
- Proficient in MS Office, Outlook express etc
- Certified FDCPA professional-Regulatory and compliance understanding
- Leadership & Multi Tasking
- Outstanding Customer Experience
- Time & People Management
Hobbies
- Travelling,
- Listening to Music
- Exploring Internet
- Gaming
Languages
English
Hindi
Punjabi
Timeline
Collection Officer
International Credit Experts
07.2023 - Current
Lead Collection Expert
Brainwire Infotech
02.2017 - 05.2023
Manager (SALES AND SERVICE)
EUREKA FORBES
05.2015 - 01.2017
Group Manager (Collections)
ENCORE CAPITAL GROUP
04.2011 - 04.2015
Assistant Team Leader (Collections)
Jindal Intellicom
06.2009 - 04.2011
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