Israt Zaman
Winnipeg
Summary
Motivated communications professional with a background in customer service, administration, and team coordination. Skilled in creating engaging content, managing internal communications, and supporting corporate initiatives that strengthen organizational culture. Recognized for clear writing, strong interpersonal skills, and the ability to collaborate effectively across teams.
Overview
6
6
years of professional experience
Work History
Collection Officer
Commercial Credit Adjusters
10.2025 - Current
- Led collection efforts by developing and implementing effective debt recovery strategies.
- Trained and mentored junior staff on best practices for customer communication and negotiation techniques.
- Analyzed account data to identify trends, improving collection efficiency by refining targeting methods.
- Collaborated with legal teams to prepare documentation for escalated collection cases, ensuring compliance with regulations.
Sales Associate
Just Cozy
09.2025 - Current
- Enhanced customer satisfaction through personalized service and product recommendations.
- Managed inventory levels, ensuring optimal stock availability and product presentation.
- Trained new sales associates on operational procedures and customer engagement strategies.
- Streamlined checkout processes, improving transaction efficiency and reducing wait times.
Salon Assistant
Salon Fortil & Spa
04.2024 - 06.2024
- Streamlined daily operations through effective coordination with team members.
- Managed client flow, appointment scheduling, and service delivery communications.
- Supported retail promotions and maintained accurate product information for clients.
Salon Assistant
La Mode Hair Salon
11.2023 - 04.2024
- Assisted with client consultations and communication of service offerings.
- Coordinated marketing displays and promotional materials to attract new customers.
- Delivered high-quality customer experiences through clear and engaging interactions.
Customer Service Coordinator
Marlborough Hotel
01.2021 - 12.2022
- Managed guest communications through phone and email, ensuring timely and accurate responses.
- Coordinated internal communications across service teams to support operational goals.
- Maintained records and assisted in training staff on customer communication protocols.
Guest Service Representative
McDonald's & Popeyes
03.2020 - 10.2022
- Delivered consistent, friendly communication to guests in fast-paced environments.
- Supported promotional campaigns by communicating offers and services effectively.
- Resolved customer concerns with professionalism and tact, ensuring brand reputation.
Education
Diploma - Salon Management
MC College
Winnipeg, MB01.2023
MBA - Human Resources Development
Khulna University
Bangladesh01.2019
BBA - Marketing
Northern University
Bangladesh01.2015
Skills
- Corporate and Internal Communications
- Content Writing and Editing
- Event and Campaign Coordination
- Stakeholder and Employee Engagement
- Intranet and Digital Content Management
- Project Coordination and Organization
- Customer Relationship Management
- Bilingual Communication (English, Bengali)
Websites
Languages
English
Full Professional
Timeline
Collection Officer
Commercial Credit Adjusters
10.2025 - Current
Sales Associate
Just Cozy
09.2025 - Current
Salon Assistant
Salon Fortil & Spa
04.2024 - 06.2024
Salon Assistant
La Mode Hair Salon
11.2023 - 04.2024
Customer Service Coordinator
Marlborough Hotel
01.2021 - 12.2022
Guest Service Representative
McDonald's & Popeyes
03.2020 - 10.2022
Diploma - Salon Management
MC College
MBA - Human Resources Development
Khulna University
BBA - Marketing
Northern University