Hardworking Lead Dispatcher offering 2+ years of related experience. Independently monitors personnel and resolves issues. Good communication, multitasking and prioritization skills pair with background with fleet dispatch.
Hi, I’m
Nitin Chak
Vancouver,BC
Summary
Overview
13
years of professional experience
Work History
Vancity courier logistics services, Vancouver, BC
Dispatcher and Customer Service
2021.11 - Current (2 years & 10 months)
Job overview
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Collected and analyzed customer information to prepare product or service reports.
- Updated account information to maintain customer records.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Promptly responded to inquiries and requests from prospective customers.
- Directed investigations to verify and resolve customer or shipper complaints.
- Received new orders, prepared documentation and assigned personnel.
- Directed dispatching, routing and tracking of vehicles
Legal Alternative Courier, Vancouver, BC
Dispatch Coordinator
2018.05 - 2021.11 (3 years & 6 months)
Job overview
- Interacted with customers professionally by phone, email or in-person to provide information and direction to desired staff members.
- Assist drivers for their routes
- Maintaining filing systems
- Compiling records of office activities
- Sending emails
- Preparing and sending outgoing mailings and packages
- Typing documents and correspondence
- Checking and entering data
- Updating and maintaining databases
- Controlling basic accounting functions such as checking invoices and Deposits
- Kept detailed track of all available field personnel and all in-progress and completed calls.
Arbutus College Of Communication Arts Business & Technology Inc, Vancouver, BC
Asst. Office Clerk
2017.11 - 2017.12 (1 month)
Job overview
- Maintaining filing systems
- Compiling records of office activities
- Photocopying, scanning and faxing
- Sending emails
- Typing documents and correspondence
- Checking and entering data
- Updating and maintaining databases
- Controlling basic accounting functions such as checking invoices and making deposits
Milo Enterprises Inc, Vancouver, BC
Customer Service Representative (3 Months Contract)
2017.08 - 2017.10 (2 months)
Job overview
- Deal directly with customers either by telephone, electronically or face to face
- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Process orders, forms, applications and requests
- Direct requests and unresolved issues to the designated resource
- Manage customers' accounts
- Keep records of customer interactions and transactions
- Communicate and coordinate with internal departments
- Provides the inputs for improving the customer satisfactions and reducing the customer complaints by submitting the data entry and gathering the experience
PerfectPictures(Digital Marketing And Graphic Design), Noida, Uttar Pradesh
Business Development Manager
2015.03 - 2017.06 (2 years & 3 months)
Job overview
- International Marketing, Generate the Business
- Client Interaction and understand there to satisfy them
- Oversee the company’s financial performance, investments and other business ventures
- Analyze problematic situations and occurrences and provide solutions to ensure company survival and growth
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
- Negotiated, prepared and signed contracts with clients.
- Worked with existing customers to increase purchases of products and services.
Wendy’s Restaurant Bank St. Ottawa , Ottawa, Ontario
Crew Member
2013.09 - 2015.03 (1 year & 6 months)
Job overview
- Manage a register in accordance with POS guidelines
- Worked as a Front Cashier
- Taking orders, answer to customer’s queries and provide information with regards to the food products sold at the store.
- Compute and record transactions at POS terminal and count the money that goes in cash drawer.
- Issuing receipts, replacing orders, and maintaining the cleanliness of workstation. Handle cash and credit card transactions
Wildnet Technologies, Noida, UP
Business Executive
2011.05 - 2012.07 (1 year & 2 months)
Job overview
- International Marketing, Client Interaction and understand there to satisfy them
- A keen Planner, strategist and implementer with demonstrated abilities in accomplishment business growth on consistent basis
- Expertise in mapping business requirement and co-coordinating in developing and implementing processes in line with pre set guidelines
- An enterprising leader with entrepreneurial flair, strong analytical power and ability for effective planning and implementing innovative strategies & contributing towards positive growth of company
Education
ISB&M Noida
MBA from Marketing And Retail Management
2009
University Overview
Christ Church College, Kanpur Kanpur, UP
Bachelor of Commerce from Accounting And Business Management
2007
University Overview
Skills
- MS Office Suite
- Filing and data archiving
- Scheduling
- Bookkeeping
- Social media knowledge
- Invoice processing
- Data entry
- Mail handling
- Customer assistance
hobbies
hobbies
Cricket, Cooking, Music, Movies
Timeline
Dispatcher and Customer Service
Vancity courier logistics services
2021.11 - Current (2 years & 10 months)
Dispatch Coordinator
Legal Alternative Courier
2018.05 - 2021.11 (3 years & 6 months)
Asst. Office Clerk
Arbutus College Of Communication Arts Business & Technology Inc
2017.11 - 2017.12 (1 month)
Customer Service Representative (3 Months Contract)
Milo Enterprises Inc
2017.08 - 2017.10 (2 months)
Business Development Manager
PerfectPictures(Digital Marketing And Graphic Design)
2015.03 - 2017.06 (2 years & 3 months)
Crew Member
Wendy’s Restaurant Bank St. Ottawa
2013.09 - 2015.03 (1 year & 6 months)
Business Executive
Wildnet Technologies
2011.05 - 2012.07 (1 year & 2 months)
ISB&M
MBA from Marketing And Retail Management
Christ Church College, Kanpur
Bachelor of Commerce from Accounting And Business Management
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