Nitesh Agnihotri
Abbotsford,BC
Summary
Reliable Seller with expertise in online selling, inventory management and complaint handling. Offering 2-year background building and managing online stores and marketing products to prospective customers. Customer-oriented individual dedicated to expertly resolving customer issues and complaints. Productive Seller possessing superior customer service mindset and 2 years of experience overseeing entire selling process from inventory creation to shipping. Detailed and dependable individual proficient in HTML and graphics paired with in-depth knowledge of product and still image photography. Skillful in managing and listing inventory and identifying new product opportunities.
Overview
2
2
years of professional experience
Work History
Amazon FBA Seller
Wellness Extract
06.2024 - Current
- Streamlined order fulfillment process, reducing shipping times and ensuring timely deliveries for customers.
- Conducted thorough product research to identify profitable niches in the marketplace, resulting in successful product launches.
- Increased product sales by optimizing Amazon listings with keyword research and market analysis.
- Monitored account health to maintain good standing with Amazon, leading to improved seller metrics.
- Managed inventory levels to ensure stock availability and minimized storage fees.
- Tracked performance metrics and utilized analytics tools to make data-driven decisions for continuous improvement in business operations.
Customer Care Assistant Manager
Wellness Extract
06.2024 - Current
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Conducted thorough research of customer inquiries, providing accurate information and solutions for their concerns.
Business Analyst Intern
Wellness Extract
06.2024 - Current
- Attended department meetings to report on findings and to brainstorm and share new ideas with other team members.
- Contributed to risk assessment activities by identifying potential issues and suggesting mitigation strategies.
- Used both qualitative and quantitative analysis techniques frequently.
- Facilitated communication between technical teams and end-users during system implementation projects.
Client Relationship Manager
Digifrift.org
01.2023 - Current
- Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
- Developed strong rapport with clients through consistent follow-up and attention to detail.
- Facilitated smooth onboarding experiences for new clients, guiding them through product setup and training procedures.
- Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
Sales Associate
Staples
06.2024 - 12.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Achieve sales target
Education
Bachelor of Science - Computer Information Systems
University of Fraser Valley
Abbotsford, BC08.2025
Skills
- Inventory Replenishment
- Product Reviews Management
- Amazon Analytics
- Product sourcing
- Listing Optimization
- Competitor Analysis
Websites
Languages
English
Full Professional
Reading Books
- I like to Read Self Improvement Books.
- It helps me Become better version of myself and clear the doubts that i have regarding my daily lifestyle
Timeline
Amazon FBA Seller
Wellness Extract
06.2024 - Current
Customer Care Assistant Manager
Wellness Extract
06.2024 - Current
Business Analyst Intern
Wellness Extract
06.2024 - Current
Sales Associate
Staples
06.2024 - 12.2024
Client Relationship Manager
Digifrift.org
01.2023 - Current
Bachelor of Science - Computer Information Systems
University of Fraser Valley
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