Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Skillstechnologies
Extracurricular Activities
Certification
Languages
Timeline
AdministrativeAssistant
NITASH AGRAWAL

NITASH AGRAWAL

Toronto,ON

Summary

Highly accomplished Customer Success Management professional with over 10+ years of experience driving customer satisfaction, retention, and growth. Proven track record in leading high-performing teams, developing customer success strategies, and fostering strong customer relationships. Adept at leveraging data-driven insights to enhance customer experiences and achieve business objectives.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Sr Manager, CSM

Salesforce
02.2023 - Current
  • Managed a portfolio of high-value clients, ensuring their successful onboarding, adoption, and satisfaction.

Sr. Technical Account Manager, Team Lead

Salesforce
03.2022 - 02.2024
  • Managed a portfolio of high-value clients, ensuring their successful onboarding, adoption, and satisfaction.

Technical Account Manager

Salesforce
05.2021 - 03.2022
  • Managed a portfolio of high-value clients, ensuring their successful onboarding, adoption, and satisfaction.

Sr. Development Support Engineer

Salesforce
03.2019 - 05.2021
  • Guided senior leadership on support operations, including queue management, incident management, remote onboarding, reporting, and issue resolution.

Technical Support Engineer

Nomis Solutions
04.2018 - 03.2019
  • Debugged and maintained application modules; conducted database queries for bug investigation.

Software Engineer II

Ticketmaster Inc.
06.2017 - 04.2018
  • Develop new user-facing features; Debugging & maintaining modules of the application.

Software Engineer II

The MathWorks, Inc.
07.2016 - 06.2017
  • Implementing highly interactive web based graphical environment leveraging web technology skills.

Teaching Assistant

Rochester Institute of Technology
01.2015 - 05.2016
  • Assisting in-class, help solve homeworks, labs and assignments; Grading homework & projects.

Web Developer Co-op

Ahold USA Inc
06.2015 - 12.2015
  • Developing hybrid applications using Ionic frameworks; Designing, implementing front end (GUI) & databases.

Programmer

Microworld Software Services Private Ltd.
- 06.2013
  • Implemented background service for malware detection; Deployment of application on Google Play.

Education

Master of Science - Information Technology

Rochester Institute of Technology
Rochester, New York
08.2016

Bachelor of Science - Information Technology

University of Mumbai
Mumbai, India
06.2011

Skills

  • Strategic Planning
  • Cross-Functional Collaboration
  • Operations Management
  • Cross-functional Team Coordination
  • Troubleshooting and problem resolution
  • Data-driven decision-making
  • Cross-Functional Communication
  • Documentation And Reporting
  • Operations Planning

Websites

Accomplishments

  • Successfully recruited and trained 15+ new customer service managers and TAM's.

Skillstechnologies

HTML5, CSS3, XML, JSON, Java, MySQL, PHP, MongoDB(NoSQL), Oracle 12c, JavaScript, Matlab, Delphi, Swift iOS, C++, GW Basic, SQLite, React, AngularJS, AJAX, C, Ionic Framework, Dojo, XCode, NetBeans, Borland Delphi, Eclipse, Oxygen, Photoshop, JBDevStudio, Sencha, Weka, Tableau, PHPStorm, GIT, Source tree, Stash, JIRA, Android Studio, Sublime Text, Jboss, WebSphere Application Server 8.5, Windows, Linux, Mac OS X

Extracurricular Activities

Completed Naval training for 3.5 years from Sea Cadet Corps, Mumbai, India. Represented District & School Basketball team Bronze medalist in All-India -Balkan-Ji-Bari Sports competition for Badminton. All-India Table Tennis, Sports Summit - MIT PUNE Trained in Karate and Kickboxing Customer service positions at various cafe's on RIT campus as cashier, grill cook and catering

Certification

  • CPM - Certified Professional Manager

Languages

English
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Sr Manager, CSM

Salesforce
02.2023 - Current

Sr. Technical Account Manager, Team Lead

Salesforce
03.2022 - 02.2024

Technical Account Manager

Salesforce
05.2021 - 03.2022

Sr. Development Support Engineer

Salesforce
03.2019 - 05.2021

Technical Support Engineer

Nomis Solutions
04.2018 - 03.2019

Software Engineer II

Ticketmaster Inc.
06.2017 - 04.2018

Software Engineer II

The MathWorks, Inc.
07.2016 - 06.2017

Web Developer Co-op

Ahold USA Inc
06.2015 - 12.2015

Teaching Assistant

Rochester Institute of Technology
01.2015 - 05.2016

Programmer

Microworld Software Services Private Ltd.
- 06.2013

Master of Science - Information Technology

Rochester Institute of Technology

Bachelor of Science - Information Technology

University of Mumbai

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NITASH AGRAWAL