Himmat Kaur

• Dual CSM and AM Role

• Manage a global portfolio of $2M ACV within Mid-Market segment through renewals and expansion opportunities.

- FY23 President's Club

-Top 5 Expansion Leader

- Averaging 109%+ Quota Attainment

• Optimize usage through product utilization audits, webinars, live demos, consultations and quarterly business reviews

• Scope for custom integrations and servicing needs cross functional teams

• Generate cross business unit leads for parent company Employ: Lever, JazzHR, NXXThing RPO & Jobvite

• Enable IT Executives to deploy and increase adoption of a password manager to

strengthen their cybersecurity practices

• Manage a global portfolio of 150 B2B Customers valued at $2.4M ACV

-130% FY21 Quota Attainment

- 152% FY22 Quota Attainment

- Q4 Winner of highest ACV generated in mid-market

• Collaborate with cross-functional teams to create a positive end-to-end experience: Enablement, Legal, Product, Implementation, Security Teams etc.

• Lead a team of 2 Managers, and 20 Account Managers
• Collaborated with marketing, analytics, and operations teams to create customer acquisition campaigns & new revenue streams resulting in driving incremental revenue growth of $22 Million in 3 quarters
• Lead campaign management, tracking, and measurement of all conversion-based campaigns.

• Recommended Organizational Change Management Structure to provide ongoing support, developed Change Management rollout strategies and detailed action plan per department
• Collaborated with business and technology teams to plan, create test cases, UAT, and implement technical solutions for system integrations to ensure project completion is within 1 Year
• Managed collateral teams (IT, Product Teams, Operations, Finance, Network Engineers) to transition all management systems from public to private sector
• Maintained and monitor project plans, project schedules, strict budgets of $50M, and expenditures of 4 properties
• Promoted within 1 year to a Director role for accomplishing best-executed project in Ontario
• Project completed 2 months prior to deadline, resulting in savings of $2M.

• Promoted to Regional Project Manager to lead the change management and transition of OLGC (public) to the GCGC (private) sector
• Drove $15 Million in incremental revenue in the Fiscal year of 2017 to 2018
• Executed growth strategies and marketing tactical plans to acquire new, retain, and reactivate inactive customers resulting in acquiring 2,000 new customers
• Lead and motivate a team of 8 Account Managers & 1 Events Coordinator to exceed quarterly acquisition and growth targets while increasing team engagement
• Analyzed data to establish and manage criteria for customer reinvestment strategies to maximize profitability
• Managed an annual financial budget of $8 Million and allocating funding to various Business Development Programs.