Nissen Wettasinghe
Ottawa,Canada
Summary
Dedicated and versatile professional with proven multitasking abilities and a commitment to maintaining professional relationships to drive business results. Skilled in analyzing service issues, finding effective solutions, and building strong customer relationships with an engaging and pleasant personality. Experienced in recommending merchandise, promoting sales, and completing accurate cash register transactions. Proficient in maintaining efficient mechanical systems with a strong focus on performance improvements and root cause analysis.
Overview
6
6
years of professional experience
Work History
Technician and Customer Representative
Mobile Klinik
10.2023 - 06.2024
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail. And performed troubleshooting and diagnosis on malfunctioning equipment.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Junior Customer Case Executive
Sampath Bank
08.2022 - 11.2022
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
Sales Associate
Evolve Cooperation
12.2021 - 06.2022
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Resolved customer complaints professionally, ultimately retaining their loyalty to the store.
Automotive Mechanic
Wettasinghe Engineering
01.2018 - 02.2022
- Test drove vehicles to determine problems and test repairs.
- Monitored inventory levels closely to avoid stockouts while minimizing carrying costs associated with excess inventory.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Delivered prompt service to prioritize customer needs.
- Changed vehicle oil and replaced filter.
Education
Advanced Diploma - Computer Engineering Technology - Computer Science
Algonquin College
Ottawa, Ontario01.2026
IELTS Academic - English Language
IDP
Colombo, Sri lanka01.2022
GCE Advanced Subsidiary level - Mathematics, English, Business, Economic
University of Cambridge - Assessment International Education
Colombo, Sri lanka01.2022
High School Diploma -
University of Cambridge - Assessment International Education
Colombo, Sri lanka01.2021
Skills
- Proficiency in Apple applications
- Critical Thinking
- Call Management
- Product Sales
- Task completion
- Leadership
- Troubleshooting
- Customer Service
- Multitasking and Organization
- Works Well Under Pressure
- Attention to Detail
- System Tests
- Problem-solving abilities
- Active Listening
- Team Building and Leadership
- Quality control understanding
- Proficiency in Microsoft applications
- Equipment Maintenance Knowledge
- Financial and operational reporting
- Patience and Empathy
Languages
English
Full Professional
Sinhala
Limited Working
Timeline
Technician and Customer Representative
Mobile Klinik
10.2023 - 06.2024
Junior Customer Case Executive
Sampath Bank
08.2022 - 11.2022
Sales Associate
Evolve Cooperation
12.2021 - 06.2022
Automotive Mechanic
Wettasinghe Engineering
01.2018 - 02.2022
Advanced Diploma - Computer Engineering Technology - Computer Science
Algonquin College
IELTS Academic - English Language
IDP
GCE Advanced Subsidiary level - Mathematics, English, Business, Economic
University of Cambridge - Assessment International Education
High School Diploma -
University of Cambridge - Assessment International Education
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