Summary
Overview
Work History
Education
Skills
Languages
Certification
Availability
References
Timeline
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Nissen Sandinu Wettasinghe

Ottawa,Canada

Summary

Results-oriented professional with more than four years of experience in sales, finance, marketing, and automotive services, showcasing a demonstrated aptitude for evaluating and addressing intricate challenges, thus earning recognition as a proficient troubleshooter. Profoundly effective in high-pressure and demanding settings, consistently delivering resolute leadership to cross-functional teams. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Technician and Customer Representative

Mobile Klinik
Ottawa, Canada
10.2023 - 06.2024
  • Perform diagnostics, troubleshooting, and repairs on smartphones and tablets and computers using advanced equipment.
  • Customer service - explaining technical issues clearly, offered wireless plans and device protection and increase sales by 20%.
  • Managed inventory, and maintaining store professionalism and cleanliness and sales of devices and accessories.
  • Promoted available products and services to customers during service, account management and order calls.
  • Mentored junior team members and managed employee relationships.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Strengthened customer retention by offering discount options.
  • Collected deposits or payments and arranged for billing.

Junior Customer Case Executive

Sampath Bank
Colombo, Sri Lanka
08.2022 - 11.2022
  • Deliver outstanding customer service by efficiently handling inbound/outbound calls, email responses, resolving customer complaints, and providing product/service information on credit cards and overview account balances in a challenging environment.
  • Created reports summarizing progress against organizational goals and objectives.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Formed and sustained strategic relationships with clients.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Sales Associate

Evolve Cooperation
Colombo, Sri Lanka
12.2021 - 06.2022
  • Assisted in developing pricing strategies based on market research data and competitor analysis, which increased sales by 30% and revenue by 15%.
  • Established clear expectations for quality control processes among staff members.
  • Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
  • Created monthly reports on regional sales performance and presented to upper management.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Assessed customer needs to provide assistance and information on product features.
  • Adapted sales strategies based on customer interactions and feedback to improve results.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Handled customer complaints in a professional manner.

Automotive Mechanic

Wettasinghe Engineering
Colombo, Sri Lanka
01.2018 - 02.2022
  • Reviewed work orders and discussed with supervisors.
  • Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
  • Tested components and systems using infrared engine analyzers, compression gauges and computerized diagnostic devices.
  • Trained and guided employees on correct methods for performing different repairs and maintenance services.
  • Inspected vehicles for damage and recorded findings to facilitate repairs.
  • Maintained accounts payable and receivable records ensuring timely payments are made.
  • Negotiated contracts with carriers for optimal pricing on transportation services.

Education

Computer Engineering Technology - Computer Science Advanced Diploma - Computer Science

Algonquin College
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12-2026

English Language

IDP
Colombo, Sri Lanka
12-2022

GCE Advanced Subsidiary level - Mathematics, English, Business, Economic -

University of Cambridge - Assessment International Education
Colombo, Sri Lanka
01-2022

IGCSE Ordinary Level - Mathematics, English, Business, Economic, Computer Science, Accounting -

University of Cambridge - Assessment International Education
Colombo, Sri Lanka
01.2021

Skills

  • Proficiency in various software applications: Microsoft Word, Excel, Office, PowerPoint, Outlook, Publisher, Skype, and Zoom, Pages, Numbers, Keynote, and iMovie, WIXcom
  • Demonstrates strong coordination, administration, marketing, and research skills, bridging management levels for effective communication, brand enhancement, and efficient task completion
  • Expanded small business reach via social media, gaining a 20% increase in new customers
  • Repaired automotive vehicles, computers, electronic appliances and knowledge in apple diagnostics tool kit
  • Works Well Under Pressure
  • Documentation And Reporting
  • Hardware Installation
  • Mechanical Knowledge
  • Distribution of Goods
  • Deadline compliance
  • Attention to Detail
  • System Tests
  • Relationship Building
  • Heavy Lifting
  • Customer Service
  • Blueprint Reading
  • Operations Monitoring
  • Troubleshooting and diagnosis
  • Project Management
  • Raw Materials Processing

Languages

English
Full Professional
Sinhala
Limited

Certification

  • Ontario G Driving License, Jun 2024 - Aug 2028
  • Sri Lankan Driving License and International Permit, Nov 2021 - Nov 2029
  • Apple GSX and ATLAS technician course Nov 2023 - Present.
  • The Fundamental Digital Marketing, Google Digital Garage, 2022
  • Royal Institute, N.G.O Junior Member, Colombo, Sri Lanka, 2016

Availability

Tuesday, Wednesday, Saturday, Sunday, anytime, Friday after 3pm

References

References available upon request.

Timeline

Technician and Customer Representative

Mobile Klinik
10.2023 - 06.2024

Junior Customer Case Executive

Sampath Bank
08.2022 - 11.2022

Sales Associate

Evolve Cooperation
12.2021 - 06.2022

Automotive Mechanic

Wettasinghe Engineering
01.2018 - 02.2022

Computer Engineering Technology - Computer Science Advanced Diploma - Computer Science

Algonquin College

English Language

IDP

GCE Advanced Subsidiary level - Mathematics, English, Business, Economic -

University of Cambridge - Assessment International Education

IGCSE Ordinary Level - Mathematics, English, Business, Economic, Computer Science, Accounting -

University of Cambridge - Assessment International Education

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