Nishu Nishu
Vancouver,BC
Summary
Highly motivated and dedicated Customer Service Representative with over one year of experience providing exceptional customer support and resolving client issues. Seeking to leverage strong communication skills and problem-solving abilities in a customer-centric role to enhance client satisfaction and drive loyalty.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
London Drugs
06.2023 - Current
- Assisted customers with product inquiries and purchases, ensuring a positive shopping experience
- Resolved customer complaints efficiently, maintaining a professional and friendly demeanor at all times
- Managed inventory and restocked shelves, ensuring products were readily available for customers
- Process returns and exchanges while adhering to company policies
- Collaborated with team members to improve customer satisfaction and store performance
- Responded to customer requests for products, services, and company information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained up-to-date knowledge of product and service changes.
Security Assistant
Guardteck Security
04.2023 - Current
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Investigated suspicious activities and persons to maintain security of premises.
- Examined doors, windows and gates to verify security.
- Issued access cards to authorized personnel to monitor access points.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Wrote detailed reports of all security breaches and investigations.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Monitored CCTV cameras and alarm systems for security breaches.
- Strengthened communication skills through regular interactions with others.
Education
Associate of Science - Mathematics
Alexandra College
Burnaby, BC10-2024
Associate of Science - Computer Science
Farid Computer Education
Punjab,India08-2020
Skills
- Strong communication and interpersonal skills
- Ability to handle challenging customer situations with professionalism
- Proficient in multitasking and managing time efficiently
- Capable of working in a fast-paced environment
- Strong problem-solving abilities and attention to detail
- Experience with point of sale (POS) systems and cash handling
- Sales closing
- Critical thinking
- Credit card payment processing
- Refund management
- Order processing
- Paperwork processing
- Email management
- Negotiation strategies
- Customer education
- Conflict mediation
- Business development
- Decision-making
- Clerical support
- Computer proficiency
Availability
Full time
Languages
English
Professional Working
Punjabi
Full Professional
Timeline
Customer Service Representative
London Drugs
06.2023 - Current
Security Assistant
Guardteck Security
04.2023 - Current
Associate of Science - Mathematics
Alexandra College
Associate of Science - Computer Science
Farid Computer Education
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