NISHANT SETH
Burnaby,BC
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
22
22
years of professional experience
Work History
Self Posivities
Strengths
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Deputy General Manager
Cognizant Ltd
11.2023 - Current
- Developing & sharing Human Resource Shared Services + Payroll & Benefits Shared Services reporting & other statutory reports for external customers
- Leading a team to provide Human Resources analytics for Human Resource Shared Services + Payroll & Benefits Shared Services.
- Offering Human Resource Analytics as a service for Clients, standalone or part of Human Resource Shared Services + Payroll & Benefits Shared Services services
- Conducting descriptive and prescriptive analytics for attrition and retention.
- Designing frameworks and developing automated reports in Power BI for employee experience centres
- Producing Service Level Agreements metrics, workload performance, & required Vs Actual automated reports at various frequencies
- Providing baseline data for redefining SLA / Turn Around Targets.
- Conducting trend and forecast analysis.
- Collaborated with department heads to establish goals and work plans.
- Enhanced team productivity by providing ongoing coaching and mentoring to staff members.
- Increased customer satisfaction by addressing concerns promptly and implementing effective solutions.
- Managed multiple projects simultaneously while maintaining focus on meeting key milestones.
- Established strong partnerships with stakeholders, fostering a collaborative work environment.
- Enacted contingency plans, escalated and directed system problems and issues and participated in post-mortem analysis to provide input for process improvements.
Senior Operations Workforce Manager
Coinbase Private Limited
02.2022 - 08.2023
- Capacity planning for Coinbase internal workforce
- Managing vendor relationships with regular calls on manpower (attrition, hiring, training, etc.) to maintain business metrics
- Mapping future workforce costs against allocated budgets
- Reporting management metrics through dashboards, including support ratios, attrition, hiring pipelines, and
- SL reports
- Auditing vendor invoices for billing purposes.
- Monitored industry trends and developments, staying abreast of best practices in workforce management to drive continuous innovation within the organization.
- Managed budgeting, forecasting, and headcount planning activities to ensure optimal staffing levels were maintained at all times.
- Improved operations efficiency by optimizing workforce scheduling and resource allocation.
- Advised executive leadership on workforce planning matters, providing key insights to inform strategic decisions and ensure alignment with overall business objectives.
Manager, HR Analytics
WIPRO Limited
09.2005 - 02.2022
- Developing dashboards on headcount and attrition, analyzing various impacting factors and trends
- Creating management reports on attrition metrics across LOB/GEO/Country, down to process and team level
- Generating daily, weekly, monthly, and annual reports on various HR metrics
- Conducting predictive analysis on attrition trigger points to guide management action plans
- Overseeing MSI budget allocation from company to LOB to team levels
- Analyzing annual ESAT surveys to highlight key improvement factors.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
EDP In-charge
METSURF Solutions
08.2002 - 09.2005
- Maintaining system hardware and assembling new computers
- Troubleshooting and installing software
- Resolving networking issues.
Education
Bachelor of Commerce - Commerce And Accounting
Delhi University
2001
No Degree - Informational Technology
National Institute of Information Technology
NIIT03.2000
Skills
- CAREER-RELATED SKILLS
- Technical Skills:
- Workforce Management, Power BI, Excel VBA, MS Office, Lean CI, Six Sigma (DMAIC)
- Advanced analytics
- Report Generation
- SQL Programming
- Big Data Management
- Predictive modeling
- Business Intelligence
- Analytical Thinking
Accomplishments
- Certifications: Microsoft Certified Product Specialist, Aspect Certified (Wipro paid training)
Additional Information
- Nominated for NHRD Awards under Innovative Ideas Category for Reactive Attrition Analysis using TIBCO Spot Fire. Awarded runner-up in BPO Excellence Award for Q1 FY 14-15 in HR. Led the project to restructure the fixed compensation part for Microsoft with 1300+ employees. Awarded WBPO Excellence Award for Q4 2011-12. Six Sigma project leader on bulge optimization. Recognized as the best horizontal lead for Jan-Mar 2010 in CWFM R&R.
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Elementary
Timeline
Deputy General Manager
Cognizant Ltd
11.2023 - Current
Senior Operations Workforce Manager
Coinbase Private Limited
02.2022 - 08.2023
Manager, HR Analytics
WIPRO Limited
09.2005 - 02.2022
EDP In-charge
METSURF Solutions
08.2002 - 09.2005
Self Posivities
Strengths
Bachelor of Commerce - Commerce And Accounting
Delhi University
No Degree - Informational Technology
National Institute of Information Technology