NISHAN SINGH
Brampton,ON
Summary
. Productive Operations Supervisor practiced in business and employee management. Bringing 3 years of experience overseeing day-to-day activities and production of goods. Decisive leader and strategic problem solver with excellent communication and planning abilities.
Overview
5
5
years of professional experience
Work History
Operations Supervisor
T FORCE INTERGRATED SOLUTIONS
Etobicoke, ON
07.2020 - Current
- Trained, mentored and motivated employees to maximize team productivity.
- Engaged employees to create safe, energetic work environment through feedback and recognition.
- planning, prioritizing, developing and implementing processes
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Maintained staff by recruiting, selecting and developing personal growth opportunities.
- Resolved customer complaints or answered customers' questions.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Managed daily functions of deskside support, including defining and implementing processes.
- Liaised between customers and management to ensure smooth operations delivery.
- Collaborated with subordinate managers to assess needs and optimize activities.
- Coordinated and planned strategic solutions in sales and service initiatives.
- Directed daily operations of deskside support business within sales center, including developing and establishing all sales support processes.
Operations Team Leader
TFI
Etobicoke, ON
02.2019 - 07.2020
- Developed and implemented operational strategies to increase efficiency and productivity of team.
- Monitored daily operations and evaluated performance of staff, providing feedback and coaching as needed.
- Collaborated closely with cross-functional teams such as marketing, sales, finance and IT to ensure successful delivery of services.
- Performed root cause analysis to identify systemic issues that were impacting operational efficiency.
- Trained, mentored and motivated employees to maximize team productivity.
Education
Associate of Science - Mechanical Engineering Technology
SHERIDAN COLLEGE
Brampton, ON02.2020
Skills
- Budgeting and Cost Control Strategies
- Team Leadership
- Office Management
- Quality Assurance
- Report Preparation and Analysis
- Schedule Coordination
- Microsoft Office Suite
- Staff Development and Training
- Recruitment and Hiring
- Performance Management
Timeline
Operations Supervisor
T FORCE INTERGRATED SOLUTIONS
07.2020 - Current
Operations Team Leader
TFI
02.2019 - 07.2020
Associate of Science - Mechanical Engineering Technology
SHERIDAN COLLEGE
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