Summary
Overview
Work History
Education
Skills
Work Preference
Playing cricket
Timeline
Generic
NISH PATEL

NISH PATEL

Customer service representative
Scarborough,Ontario

Summary

I am a highly motivated and versatile individual with a unique blend of skills and experiences in both business and media. As a full time, employee, I have gained a solid foundation in key concepts such as marketing, strategy, and management. My hands-on experience in customer service has allowed me to applytheoretical knowledge to real-world scenarios, further honing my skills Skills Digital MarketingContent Writing Content creation Communication Editing Empathy Stress management Product Knowledge Team work Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

4
4
years of professional experience
3
3
Languages

Work History

Customer Service representative

Career Craft Consultants
Anand, Gujarat
07.2021 - 09.2023
  • Provide friendly and efficient service to all customers
  • Answer customer inquiries and address their concerns in a professional and courteous manner
  • Take customer orders accurately and input them into the point-of-sale (POS) system
  • Handle customer complaints and resolve issues with a positive attitude
  • Suggest additional items or promotions to customers to increase sales
  • Accurately handle cash, credit/debit card transactions, and maintain the cash register
  • Ensure cash drawer balances at the end of the shift.

Marketing | Business Coordinator

ESPI Consultants
Vadodara
02.2021 - 06.2021
  • Completing clerical and administrative duties
  • Gather and analyze data to provide insights that inform marketing strategies
  • Help manage social media accounts, including posting content, engaging with followers, and analyzing performance metrics
  • Assist in the planning and coordination of marketing events
  • Performed and Assist in creating presentations for marketing meetings or client pitches
  • Support email marketing and outreach efforts based on CRM data
  • Learn about search engine optimization (SEO) and search engine marketing (SEM) techniques.

Production manager

Hiral tobacco
, Gujarat
11.2019 - 01.2021
  • Planning and organizing production schedules
  • Assisting customers with emergency problems or unexpected situations
  • Assessing project and resource requirements
  • Providing solutions for customer problems
  • Ensuring customer issues are resolved in a timely manner
  • Estimating, Negotiating and agreeing budgets and time scales with clients and Managers
  • Ensuring that health and safety regulations are met
  • Determining Quality control standards.

Education

Master of Arts - English Literature

Sardar Patel University
04.2021

Bachelor of Arts - English Literature

ILSASS
04.2019

Skills

  • Full Professional
  • Hindi
  • Gujarati
  • Native or Bilingual
  • Customer Relations
  • Credit Card Payment Processing
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Staff Training

Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementPersonal development programs

Playing cricket

Though I have not played cricket on any professional level but yes it is one of my favorite activity to do during my leisure time. Cricket was with me during my board exams, college exams and life exams.
An activity that I am following for last 18 years will try to continue to do so post pandemic situation. I cannot list it just an hobby but its my stress buster, health purifier and a lens that can be used to see the way of life.
An activity which is not less than MA because it teaches me team work , SWOT analysis (heavy words😁) , how to trust and generate affection among ourselves and the team. It taught me that one bad game (situation in life) does not defines the whole world cup(whole life plan).
One more thing cricket taught me is that the life is like a googly ball of Shane Warne, its deceptive , but you have to be like Sachin, who analyses the ball as soon as it starts coming towards you and plan your action according to give the best reply to the situation.
I never felt tired and i cannot explain the joy when i won the match for my team and how i used to enjoy that small wins. The fights between players and the aggression on field in cricket tells me that life is field of emotions and the better you control it, the better are the chances of winning and yes cricket is a gentlemen's(women's) game.

Timeline

Customer Service representative

Career Craft Consultants
07.2021 - 09.2023

Marketing | Business Coordinator

ESPI Consultants
02.2021 - 06.2021

Production manager

Hiral tobacco
11.2019 - 01.2021

Master of Arts - English Literature

Sardar Patel University

Bachelor of Arts - English Literature

ILSASS
NISH PATELCustomer service representative