- VOLUNTEER EXPERIENCE
- Volunteer, Manitoba, Winnipeg, Manitoba, Canada, 03/01/18, 10/01/19, Winnipeg Harvest
- JAAGO Foundation School Volunteer, Dhaka, Bangladesh, 08/01/14, 12/01/17
Salma Khanom
Edmonton,AB
Summary
- Efficient Customer Service Coordinator focused on resolving customer concerns quickly to maximize satisfaction. Well-versed in operational standards and best practices in Customer Service industry. Hardworking, disciplined and reliable manager with a demonstrated record of success.
Overview
10
10
years of professional experience
1
1
Language
Work History
Customer Service Coordinator
Right Time Group of Companies
09.2022 - Current
- Provide live support to customers and technicians over the phone to 25-30 customers daily.
- Resolve conflicts between partners.
- Conduct background checks and service agreements, such as installment plans with customers.
- Inventory follow-up, negotiate and initiate procurement from various vendors.
- Facilitate communication between all parties involved in each maintenance/service.
- Schedule and provide live support to the technicians
- Follow up to ensure the service meets the expectations
- Support customer service agents and handle and respond to objections.
- Recommend and upsold new products, resulting in a 10% increase in increase in sells this quarter than previous.
Courier Onboarding Specialist
Skip The Dishes
12.2020 - 08.2022
- Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.Enhanced customer satisfaction through timely deliveries and professional communication with clients.
Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times. - Reviewed basic and confidential documents and report
- Coordinated, scheduled, and managed training appointments
- Managed a task sheet of daily tasks and reported to management
- Trained new agents to learn UK terms, policies, and document-checking
- Scheduled time to do one-on-one meetings with management and new agents.
Global Operations Specialist
Skip The Dishes
12.2019 - 12.2020
- Provided live support to couriers, customers, and restaurants
- Resolved conflicts between partners
- Facilitated communication between all parties involved in each delivery
- Followed up to make sure that all stakeholders' concerns were addressed.
Customer Service Manager
Walmart Canada
12.2018 - 07.2020
- Provided a friendly work environment for Associates and Customers
- Counted all the registers and do audits
- Received and resolved customer complaints
- Corrected register errors
- Supervised and trained Cashiers and Courtesy Desk Associates
- Respond to CSM alerts on the handheld promptly
- Provided coaching and training feedback to associates
- Assigned cashiers to registers and managed breaks of associates
- Communicated with management and sales floor associates to maintain Front-End coverage
- Coordinated the lunch/break schedules for Cashiers and Courtesy Desk Associates.
Cashier
Walmart Canada
04.2018 - 11.2018
- Handled cash and payment systems per company procedures and policies
- Used the stock management system to log, check, locate, and move stock both in and out of the store
- Handled customer questions, complaints, and issues
- Balanced cash drawers and closing deposits; corrected discrepancies.
Senior Accounts Officer
08.2014 - 12.2017
01.2016 - 01.2017
- Updated Monthly receipt payment
- Updated monthly spreadsheet of salaries and wages
- Reported to the supervisor Bi-weekly basis on fixed assets
- Managed QuickBooks and Tally software
- Wrote meeting minutes, prepared and presented half-yearly Financial Report in PowerPoint every bi-yearly meeting.
internal audit
JAAGO Foundation
01.2014 - 01.2015
- Updated financial report to the management
- Conducted, for the year
Accounts Officer
Laser Treat
03.2014 - 07.2014
- Handled cash and POS systems following company procedures and policies
- Opened accounts for all customers; updated their info after each visit to the company's database
- Composed meeting minutes, and agenda reports for the company
- Used the stock management system to log, check, locate, and move stock both in and out of the store
- Handled customer questions, complaints, and issues
- Replied to all general questions by phone and email.
Customer Experience Representative
Basic Bank Ltd
11.2013 - 02.2014
- Provided client support regarding bank accounts, loan payments, bank checks etc
- Balanced cash drawers and closing deposits; corrected discrepancies
- Adhered to strict safe deposit box operations and guidelines
- Organized customer transaction receipts daily so that they could be properly filed promptly.
Education
Bachelor of Business Administration - undefined
Daffodil International University
12.2013
Skills
- Excellent command over Microsoft Office Programs (Word, Excel, PowerPoint, Access, Outlook, and Project), Accounting Software: Tally
- Typing speed 30 WPM
- Emergency First Aid with CPR level C
- Returns Policy Understanding
- Call Center Experience
- Logistics Management
- Documentation Abilities
- CRM Software
- Quote Preparation
- Full Professional
- Bengali
- Native or Bilingual
- Hindi
- Professional Working
- Urdu
Accomplishments
- Two times ‘Top Performers’ at Right Time Companies in 2022 and 2023
- Won the 'Service Host Certificate’ award twice in 2019 at Walmart Canada
- Awarded ‘Employee of the Month’ three times while working at the Jaago Foundation between 2015-2017
Interests
Timeline
Customer Service Coordinator
Right Time Group of Companies
09.2022 - Current
Courier Onboarding Specialist
Skip The Dishes
12.2020 - 08.2022
Global Operations Specialist
Skip The Dishes
12.2019 - 12.2020
Customer Service Manager
Walmart Canada
12.2018 - 07.2020
Cashier
Walmart Canada
04.2018 - 11.2018
01.2016 - 01.2017
Senior Accounts Officer
08.2014 - 12.2017
Accounts Officer
Laser Treat
03.2014 - 07.2014
internal audit
JAAGO Foundation
01.2014 - 01.2015
Customer Experience Representative
Basic Bank Ltd
11.2013 - 02.2014
Bachelor of Business Administration - undefined
Daffodil International University
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