Nischal Khanal
Toronto,Canada
Summary
Knowledgeable customer advocate with extensive experience in operations, customer service, and communications. Adept at addressing and resolving multifaceted problems related to customers, service disputes, and organizational refinements. Deeply focused about fulfilling the needs of customers by analyzing intricate issues, working across multiple departments, and always prioritizing the customer.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Member Service Specialist
Costco
09.2023 - Current
- Handled high volumes of member concerns, ensuring quality customer service and problem resolution
- Assisted in front-end customer service concerns and collaborated with team members during peak hours
- Processed membership sign-ups and returns, improving customer retention (Processed 50+ membership signups and 10 + CIBC costco cards in a day)
- Marketed Costco memberships, analyzing sales data using Tableau for strategic insights
Director of Chapter Affairs
SEDS Nepal
11.2021 - 11.2022
- Led college clubs and national organizations, expanding outreach to educational institutions
- Hosted and moderated high-profile discussions with industry professionals, including astronaut Scott Edward Parazynski
- Developed national engagement strategies, strengthening organizational growth and partnerships with 5+ international SEDS chapters (Canada, USA, India, and UAE)
Consultant & Digital Marketing Specialist
Expert Education Consultancy
01.2021 - 04.2022
- Provided tailored consultation to clients, guiding them toward optimal university education opportunities
- Created and edited digital content, promotional graphics, and marketing materials
- Managed social media platforms, engaging with clients and responding to inquiries professionally
- Arranged appointments with counselors and optimized client communication strategies
- Managed client relationships through regular check-ins and updates on project progress.
Education
Bachelor of Science - Computer Science
University of The People
04-2027
Diploma - Automation & Robotics (Electromechanical Engineering)
Centennial College
04-2025
Skills
- Compliance Issue Resolution
- Customer Advocacy & Relationship Management
- Conflict Resolution & Problem Solving
- Consumer Finance Policy Expertise
- Effective Brand Messaging
- Operational Efficiency Analysis
- Collaborative Legal and Compliance Efforts
- Customer Support & Retention Strategies
- Proficient in Financial Services
- Tableau Data Analysis & Visualization
- Social Media & Digital Marketing
- CRM & Automation (Zapier, Agentic AI)
- Tableau
- CRM Software (Salesforce, Zendesk, etc)
- Data Analysis & Reporting (Excel, Google Sheets)
- Email & Written Communication Tools
- Social Media Management
- Automation Tools (Zapier, AI Agentic)
Websites
Certification
- Tableau Business Intelligence Analyst Professional Certificate
- Zapier + Agentic AI Course Certification
- Customer Advocacy & Retention Strategies Training
- Conflict Resolution & Effective Communication
- Compliance & Risk Management in Financial Services
Languages
English
Native or Bilingual
Timeline
Member Service Specialist
Costco
09.2023 - Current
Director of Chapter Affairs
SEDS Nepal
11.2021 - 11.2022
Consultant & Digital Marketing Specialist
Expert Education Consultancy
01.2021 - 04.2022
Bachelor of Science - Computer Science
University of The People
Diploma - Automation & Robotics (Electromechanical Engineering)
Centennial College
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