Harman Bains

• Enhanced member satisfaction by providing exceptional customer service and addressing inquiries promptly.
• Already met annual credit card target in April, 2024.
• Met 84% of my annual referral target.
• Have sent 200 referrals since January, 2024.
• Good team player, considerate of team needs.
• Resolved complex issues with tailored solutions, ensuring positive outcomes for both members and the organization.
• Established strong relationships with members to foster loyalty and trust, contributing to a high retention rate.

• Assisted members using need based analysis to cultivate trust and loyalty by always putting member's interests first.
• Helped members to set up their registered accounts ex: RRSP, RESP, RDSP and TFSA.
• Worked collaboratively with team to build deposit and lending books for a new location by organizing Lunar new year, Nowruz and many different summer event.
• Contributed to branch's quarterly deposit targets via proactively calling existing and prospective members and making them aware of current interest rates.
• Dropped by local mom-pop shops to foster friendly business relationships.
• Built relationships with customers to encourage repeat business.
• Counted, balanced and reconciled cash and credit card payments and identified gaps in proper cash-handling procedures.
• Greeted and served customers professionally.
• Used smart money tools to assess customer's financial needs.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.

● Recruiting, training, developing, coaching and evaluating management team and staff.

● Building restaurant sales and profitability on an ongoing basis;

● Implementing A&W corporate standards;

● Monitoring food and labour costs and taking corrective action if needed to ensure that they are within budget;

● Dealing with Guest Concerns and winning them back;

● Working with the management team to identify problem areas and work with them to come up with and implement solutions;

• Planned and prepared work schedules for fifteen employees to assign employees to specific duties.
• Controlled spending on overhead and equipment by devising and executing cost-management procedures.
• Engaged team members and improved performance by delivering daily updates and conducting regular meetings to obtain feedback and convey new policies.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.

• Managed customer accounts to secure customer satisfaction and repeat business.
• Trained and mentored new sales representatives.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
• Generated new leads through networking and attending industry events.
• Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
• Used in-store system to locate inventory and place special orders for customers.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.

• Worked front counter, drive-thru and other areas.
• Worked well with teammates and accepted coaching from management team.
• Took orders, and collected payments.
• Collaborated with team members to complete orders.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Cleaned and maintained all areas of restaurant to promote clean image.
• Kept food preparation area, equipment, and utensils clean and sanitary.
• Trained new team members on procedures, customer service, and sales techniques.
• Prepared products following restaurant, health, and safety standards and procedures.
• Packaged menu items into bags or trays and placed drink orders into carriers.