Nisarg Kachhia
Edmonton,AB
Summary
Dynamic manager with a proven track record at The Chopped Leaf, excelling in team leadership and strategic planning. Enhanced customer satisfaction through effective conflict resolution and performance management. Cultivated a strong company culture, driving employee engagement and collaboration while controlling costs to boost profitability.
Overview
3
3
years of professional experience
Work History
Manager
The Chopped Leaf
Edmonton, AB
06.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Supervisor
Convinience Store
Vancouver, BC
03.2022 - 04.2023
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
Education
Diploma - Businesses Management
British Columbia Institute of Technology
Burnaby, None06.2022
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff management
- Strategic planning
- Relationship building
- Performance management
Languages
English
Full Professional
Timeline
Manager
The Chopped Leaf
06.2023 - Current
Supervisor
Convinience Store
03.2022 - 04.2023
Diploma - Businesses Management
British Columbia Institute of Technology