Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
Hi, I’m

NIRMAL JAYAN

Toronto,ON
Every problem is a gift—without problems we would not grow.
Tony Robbins

Summary

Insightful manager with much customer service experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Committed to maintaining professional relationships to increase profitability and drive business results. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

3
years of professional experience
1
Certificate

Work History

Mc Donald's
Richmond Hill, ON

Swing Shift Manager
11.2020 - Current

Job overview

  • Motivated staff to perform at peak efficiency and quality.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Walmart Supercentre
Toronto, ON

Overnight Fulfillment Associate
08.2019 - 09.2020

Job overview

  • Carried out day-day-day duties accurately and efficiently.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

The Local Café and Restaurant, Co-op placement
Scarborough, ON

Barista Shift Lead
09.2019 - 01.2020

Job overview

    • Memorized ingredients and recipes for wide variety specialty drinks.
    • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
    • Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
    • Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.

Education

Centennial College of Applied Arts And Technology
Toronto, ON

Ontario College Diploma from Hospitality Management
04.2020

Skills

  • Front of House Management
  • POS Inventory System Operation
  • Critical Thinking
  • Effective Communication
  • Upselling Products and Services
  • Customer Retention Strategies
  • Upbeat and Positive Personality

Certification

Smart Serve Certified

Food Handler's Certified

First AID & CPR/AED

Availability
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Timeline

Swing Shift Manager

Mc Donald's
11.2020 - Current

Barista Shift Lead

The Local Café and Restaurant, Co-op placement
09.2019 - 01.2020

Overnight Fulfillment Associate

Walmart Supercentre
08.2019 - 09.2020

Centennial College of Applied Arts And Technology

Ontario College Diploma from Hospitality Management

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NIRMAL JAYAN