Faith Sweeney
Whitby,ON
Summary
Reliable Swing Manager with 1.5 years of experience and a personable, adaptable mentality. Excellent skills in problem-solving and conflict management with extensive operations knowledge and understanding of restaurant business needs. Ready to apply expertise and experience to challenging new role with potential for growth and advancement.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Swing Manager
McDonald's Canada
Whitby, ON
07.2021 - Current
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Team Leader
McDonald's Canada
Whitby, ON
03.2021 - 07.2021
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Cross-trained and provided back up for management team.
Guest Experience Leader
McDonald's Canada
Whitby, ON
02.2020 - 03.2021
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Surveyed guests to check for areas in need of improvement.
- Oversaw regulated greeting and internal processing of guests upon arrival.
- Monitored guest services for efficiency and accuracy of response to guest complaints.
Crew Member
McDonald's Canada
Whitby, ON
01.2019 - 02.2020
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
Volunteer
Animal Rescue Krew
Whitby, ON
09.2016 - 02.2019
- Assisted with special events or programs.
- Maintained clean, neat and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
- Greeted visitors and answered questions about program, requirements and opportunities.
Paper Route Carrier
Oshawa This Week
Whitby, ON
05.2016 - 11.2018
- Delivered newspapers and flyers to about 60 homes daily.
- Assembled and bagged newspapers prior to delivery.
- Distributed papers in various weather conditions during early afternoon, typically starting at 3:00pm.
- Stayed in open communication with existing customers to offer immediate access to new products.
Education
No Degree -
Anderson Collegiate Vocational Institute
Whitby, ONCertificate - Pre-Health Sciences
Seneca College
King City, ON04.2022
Skills
- Monitoring Food Preparation
- Credit Card Transaction Processing
- Performance Improvement
- Front of House Management
- Labor and Overhead Cost Estimation
- Equipment Maintenance
- Customer Satisfaction
- Customer Service Process Improvement
- Coaching and Mentoring
- Teamwork and Collaboration
- Staff Training
- POS Inventory System Operation
- Billing and Payment Processing
Certification
- First Aid Certification (Adult and Infant), St. John's Ambulance - June 2021
Timeline
Swing Manager
McDonald's Canada
07.2021 - Current
Team Leader
McDonald's Canada
03.2021 - 07.2021
Guest Experience Leader
McDonald's Canada
02.2020 - 03.2021
Crew Member
McDonald's Canada
01.2019 - 02.2020
Volunteer
Animal Rescue Krew
09.2016 - 02.2019
Paper Route Carrier
Oshawa This Week
05.2016 - 11.2018
Certificate - Pre-Health Sciences
Seneca College
No Degree -
Anderson Collegiate Vocational Institute