Maintains high standards of customer service during high-volume, fast-paced operations
Planning for each shift, monitoring performance during the shift, taking action to ensure the team is meeting McDonald’s standards, monitoring safety, security, and profitability, and communicating with the next Shift Manager to help prepare him/her to run a great shift
Responsible for meeting targets during their shifts and for helping their assigned Departments meet their goals
Supervise and train new staff
Delegate and assign tasks.
Saskatoon Inn & Conference Centre
11.2017 - 03.2020
Takes room service orders over telephone following In Room Dining phone procedures and relays all orders to the kitchen
Carry silverware, linen, and food on tray or use serving cart/vehicle to transport order to room
Answers questions regarding room service and responds to requests for additional food or drink service
Collects or stacks dirty dishes on tray, table, or serving cart and removes from room or retrieves from hall outside of room
Performs other related duties as assigned by the Manager on duty.
Food Counter Attendant
Tim Hortons
03.2016 - 06.2016
Take customers’ orders
Clean, peel, slice and trim foodstuffs using manual and electric appliances
Use equipment to prepare hot beverages such as coffee and tea specialties
Serves customers at counters
May receive payment for food items purchased.
Housekeeper
Thriftlodge Saskatoon
03.2002 - 03.2016
Keeping facilities and common areas clean and maintained
Vacuuming, sweeping, and mopping floors
Cleaning and stocking restrooms
Cleaning up spills with appropriate equipment
Collecting and disposing of trash
Assisting guests when necessary
Keeping the linen room stocked.
Education
Medical Office Assistant And Unit Clerk
ERP College
Calgary, AB
08.2023
Bachelor of Science - Entreprenurial Management
De La Salle University
Cavite, Philippines
03.2008
Skills
Staff Supervision
Shift Work
Safe Work Practices
Customer Satisfaction
Station Preparation
Quality Control Guidelines
Monitoring Food Preparation
Delegating Assignments and Tasks
Certification
Food Safe Level 1 – Certificate in Safe Food Handling