Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nirmal Andrews Rodrigues

Waterloo,Canada

Summary

Detail-oriented IT professional with hands-on experience in technical support, system administration, and enterprise applications. Skilled in troubleshooting, application support, and database management with a strong foundation in software quality assurance, computer applications, and network administration. Adept at collaborating with cross-functional teams and supporting users to ensure business systems run smoothly. Passionate about leveraging automation, AI tools, and enterprise platforms to optimize workflows and drive efficiency.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Technical Sales Representative

Voysus
08.2024 - 09.2024
  • Provided technical assistance and customer support for enterprise-level telecommunication solutions.
  • Engaged with clients to identify business requirements and align solutions to improve workflows.
  • Gained exposure to databases, CRM tools, and customer-facing enterprise applications.


Product Technician

TG Minto Corporation
08.2023 - 05.2024
  • Supported production operations by troubleshooting equipment and maintaining production systems.
  • Ensured adherence to operational standards, providing reports and documenting process workflows.
  • Collaborated in cross-functional teams to meet deadlines, ensuring smooth line operations.

Entrepreneur / Network Administrator

Elegant Photostat
08.2017 - 09.2019
  • Managed end-to-end IT operations including Microsoft Exchange, databases, and user account administration.
  • Oversaw user access control, role-based permissions, and implemented data backup strategies.
  • Configured and maintained computer networks, printers, and enterprise systems for business continuity.
  • Documented processes, maintained system records, and introduced workflow improvements.

Intent Analyst

Sutherland
09.2016 - 01.2017
  • Played a key role in product launches by helping identify market gaps and user needs based on comprehensive intent analysis findings.
  • Delivered inbound technical support for AT&T internet services, troubleshooting hardware/software issues.
  • Handled user accounts, escalations, and incident resolution with high customer satisfaction.
  • Provided clear, non-technical explanations of complex issues to end-users.


Education

Graduate Certificate - Software Quality Assurance and Test Engineering

Conestoga College
04.2024

Master of Computer Applications - undefined

Bangalore University
10.2021

Bachelor of Computer Applications - undefined

Kerala University
03.2017

Skills

  • Enterprise Applications: Jira, Confluence, Slack, Microsoft Exchange, CRM Tools
  • Databases: MS SQL, MySQL
  • Languages & Frameworks: Python, C, C, C#NET, ASPNET
  • Testing & QA: Manual Testing, Test Case Design, Bug Tracking (Jira)
  • System Administration: User Access Management, Microsoft Exchange, Network Management
  • Tools & Platforms: GitHub, Arduino IDE, IIS, REST API basics
  • Soft Skills: Problem Solving, Documentation, Communication, Team Collaboration

Certification

  • Programming using C++ – NIIT (2011)
  • Certificate of Proficiency in Basic Animation – NIIT (2008)

Timeline

Technical Sales Representative

Voysus
08.2024 - 09.2024

Product Technician

TG Minto Corporation
08.2023 - 05.2024

Entrepreneur / Network Administrator

Elegant Photostat
08.2017 - 09.2019

Intent Analyst

Sutherland
09.2016 - 01.2017

Master of Computer Applications - undefined

Bangalore University

Bachelor of Computer Applications - undefined

Kerala University

Graduate Certificate - Software Quality Assurance and Test Engineering

Conestoga College

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