Nipun Chadha
Vancouver,Canada
Summary
Dedicated and customer-focused professional with over 10 years of diverse experience in transportation, security, customer service, operations, and team leadership. Expertise in maintaining safety standards, resolving conflicts with professionalism, and consistently delivering exceptional customer experiences. Strong communication, problem-solving, and organizational skills developed through roles in banking, hospitality, retail, and security. Recognized for reliability, professionalism, adaptability, and the ability to thrive in fast-paced environments.
Overview
11
11
years of professional experience
Work History
UBER Driver Partner
UBER
2025.06 - Current
- Provide safe, reliable, and professional transportation services to passengers throughout Metro Vancouver.
- Maintain excellent customer service standards and positive rider experiences.
- Utilize GPS navigation systems and route planning tools to maximize efficiency and on-time service.
- Demonstrate strong decision-making skills while managing changing traffic and road conditions.
- Ensure compliance with all provincial driving regulations and safety standards.
- Maintain a clean, professional, and welcoming vehicle environment.
- Handle customer concerns professionally while maintaining service quality.
Mobile Security Officer
Garda World
2021.09 - 2024.05
- Conducted mobile patrols of residential, commercial, and industrial properties.
- Responded promptly to alarms, emergencies, and security incidents.
- Prepared detailed incident reports, daily activity reports, and occurrence documentation.
- Enforced site policies and maintain a safe environment for clients, staff, and visitors.
- Investigated incidents and escalated issues appropriately to management and emergency services.
- Maintained professional relationships with clients and members of the public.
- Worked independently while managing multiple assignments and priorities.
Customer Service
TD Bank
2022.05 - 2022.07
- Assisted customers with banking inquiries, products, services, and account-related requests.
- Resolved customer concerns while maintaining a high level of professionalism and confidentiality.
- Processed transactions accurately using banking software systems.
- Educated customers on banking products and digital banking services.
- Delivered exceptional customer service in a fast-paced financial environment.
Restaurant Manager
Domino’s Pizza
2019.06 - 2021.03
- Managed daily restaurant operations, staffing, scheduling, and performance management.
- Recruited, trained, and supervised team members.
- Ensured compliance with food safety, sanitation, and company standards.
- Resolved customer concerns and maintained high service standards.
- Managed inventory, purchasing, and cost controls.
- Assisted with sales growth initiatives and operational improvements.
- Maintained financial and administrative records.
Assistant Manager
Domino’s Pizza
2018.05 - 2019.06
- Assisted in overseeing daily restaurant operations.
- Supervised staff performance and provided coaching and support.
- Managed scheduling, inventory, and customer service activities.
- Handled escalated customer concerns professionally.
- Supported recruitment, onboarding, and employee training initiatives.
Food Counter Attendant
Domino’s Pizza
2017.10 - 2018.05
- Prepared and served food while maintaining food safety standards.
- Processed customer orders and handled cash transactions.
- Assisted customers with menu information and order inquiries.
- Maintained cleanliness and organization of workstations.
Assistant Accountant
Charanpreet & Associates
2015.03 - 2016.04
- Assisted with bookkeeping, reconciliations, and financial reporting.
- Prepared journal entries and maintained accounting records.
- Assisted with monthly financial statements and cash flow reporting.
- Supported compliance and documentation requirements.
Education
Business Management Diploma -
St. Clair College
Toronto, ONHigh School Diploma - undefined
Doaba College
Jalandhar, Punjab, IndiaSkills
- Customer Service Excellence
- Public Relations & Communication
- Conflict Resolution & De-escalation
- Transportation & Route Navigation
- Safety & Compliance
- Incident Reporting
- Team Leadership
- Staff Training & Development
- Operations Management
- Problem Solving
- Time Management
- Cash Handling
- Inventory Control
- Microsoft Office Suite
- Risk Assessment
- Professional Driving
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Timeline
UBER Driver Partner
UBER
2025.06 - Current
Customer Service
TD Bank
2022.05 - 2022.07
Mobile Security Officer
Garda World
2021.09 - 2024.05
Restaurant Manager
Domino’s Pizza
2019.06 - 2021.03
Assistant Manager
Domino’s Pizza
2018.05 - 2019.06
Food Counter Attendant
Domino’s Pizza
2017.10 - 2018.05
Assistant Accountant
Charanpreet & Associates
2015.03 - 2016.04
High School Diploma - undefined
Doaba College
Business Management Diploma -
St. Clair College