Hi, I’m
Umer Abdul Ghani
Toronto,Ontario
Summary
Detail-oriented and results-driven professional with extensive experience in customer service, inventory management, and team leadership. Seeking a challenging position that allows me to apply my skills in ensuring efficient operations, personnel management, and outstanding customer service.
Overview
20
years of professional experience
Work History
Uber
Uber Driver Partner
04.2016 - Current
Job overview
- Accept ride requests from the Uber app and navigate to the passenger’s pickup location
- Greet passengers in a friendly and professional manner and verify their identity
- Transport passengers to their desired destination using the most efficient and safe route
- Collect payment for the ride and provide passengers with a receipt if requested
- Maintain cleanliness and safety of the vehicle at all times
- Follow all traffic laws and Uber’s rules and regulations
- Act as a brand ambassador for Uber.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Mosaic Sales Solution, The Home Depot
Retail Merchandising Project Manager
01.2013 - 03.2016
Job overview
- Ensured that retail stores were properly stocked, organized, and visually appealing to customers
- Trained and coached retail staff on merchandising best practices, ensuring consistent standards
- Managed project timelines, budgets, and resources for efficient merchandising initiatives
- Developed and maintained relationships with key stakeholders, including retail staff, vendors, and suppliers
- Led a team in executing merchandise resets, resulting in increased sales and client satisfaction
- Proactively identified and resolved merchandise deficiencies, resulting in significant cost savings for the client.
- Cultivated strong relationships with vendors to maintain and improve levels of customer service.
- Conducted weekly walk-throughs with store manager to discuss interior visual displays and store window presentation.
Linen Chest
Stock Head
09.2010 - 01.2013
Job overview
- Managed inventory levels by maintaining accurate records of all stock and supplies in the stockroom
- Prepared purchase orders, received and verified deliveries, and processed all incoming and outgoing shipments
- Supervised and trained stockroom staff on proper inventory management procedures
- Implemented and enforced inventory control policies and ensured compliance with regulatory requirements
- Analyzed inventory reports, identified trends, and made recommendations to management on inventory management strategies
- Managed processing of incoming and outgoing shipments.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Resolved escalated customer disputes with special actions such as discounts.
- Assisted customers by answering questions and fulfilling requests.
- Alleviated customer service needs with policy-appropriate solutions.
- Maintained stock to meet expected customer demand.
- Helped management develop employee improvement plans and motivate team members to continually improve.
- Set and updated employee schedules to fulfill gaps based on expected customer demands.
Petro Canada
Manager
07.2006 - 02.2010
Job overview
- Supervised day-to-day activities at a gas station and convenience store with considerable traffic
- Maintained inventory and scheduled workers
- Coached and oversaw a group of ten workers
- Analyzed sales data and adjusted inventory levels and pricing strategies
- Developed and implemented marketing campaigns
- Upheld a tidy and secure shopping environment
- Built relationships with customers and vendors.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
Petro Canada
Inventory Cycle Count Specialist
04.2003 - 06.2006
Job overview
- Conducted regular cycle counts to ensure inventory accuracy and made necessary adjustments.
Education
Bhavan’s CollegeMumbai, Maharashtra, India
Higher Secondary Education Certificate
University Overview
Include your education details here
Skills
- Exceptional customer service and issue resolution skills
- Inventory control and management expertise
- Strong communication and organizational skills
- Proficiency in Microsoft Office software
- Experience with heavy machinery, especially snow removal equipment
- Customer Engagement
- Issue Resolution
- Client Problem Follow-up
- Regulation and Compliance
- Inventory Levels Control
- Strategic Planning
- Customer Support
- Problem Solving
- Communication Skills
- Organization
- Adaptability
- Client Relation
- Shipment Movement
- Performance Monitoring
- Inventory Count Checks
Languages
English
Full Professional
Urdu
Full Professional
Hindi
Full Professional
Timeline
Uber Driver Partner
Uber
04.2016 - Current
Retail Merchandising Project Manager
Mosaic Sales Solution, The Home Depot
01.2013 - 03.2016
Stock Head
Linen Chest
09.2010 - 01.2013
Manager
Petro Canada
07.2006 - 02.2010
Inventory Cycle Count Specialist
Petro Canada
04.2003 - 06.2006
Bhavan’s College
Higher Secondary Education Certificate
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