Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Hope A. Lopez

Mississauga,Canada

Summary

Experienced with greeting and seating guests efficiently, managing reservations, and providing welcoming environment. Utilizes strong communication skills to ensure smooth interactions and guest satisfaction. Knowledge of handling guest inquiries and resolving issues promptly to maintain positive dining experience.

Overview

4
4
years of professional experience

Work History

Hostess

Milestones Grill + Bar
01.2021 - 01.2023
  • Greeted and seated guests, maintained waitlists, and coordinated dining flow for optimal guest experience
  • Delivered excellent customer service in a fast-paced environment
  • Assisted servers and managed reservations during peak hours

Sales Associate

Sephora
01.2023 - 04.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Field Placement Student

Epilepsy South Central Ontario
01.2024 - 04.2024
  • Coordinated school outreach and company donations for fundraising
  • Facilitated client intake and referrals, and co-led epilepsy education workshops
  • Advocated for individuals with epilepsy and related mental health challenges

Field Placement Student

St. Joseph's Lifecare
09.2023 - 12.2023
  • Supported residents in long-term care with social engagement and activity planning
  • Maintained documentation in ActivityPro and PointClickCare
  • Managed a caseload of 8+ residents, demonstrating empathy and client-centered care

Education

Bachelor of Social Work -

Wilfrid Laurier University
Brantford, ON
04.2024

Skills

  • Strong interpersonal skills; builds rapport quickly and collaborates well in team settings
  • Excellent verbal and written communication with clients and colleagues
  • Proficient in de-escalation and problem-solving in high-stress environments
  • CPI trained (June 2024) CPR/First Aid Certified
  • Vulnerable Sector Check available upon request

Languages

English
Native or Bilingual
French
Professional Working

Timeline

Field Placement Student

Epilepsy South Central Ontario
01.2024 - 04.2024

Field Placement Student

St. Joseph's Lifecare
09.2023 - 12.2023

Sales Associate

Sephora
01.2023 - 04.2025

Hostess

Milestones Grill + Bar
01.2021 - 01.2023

Bachelor of Social Work -

Wilfrid Laurier University

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Hope A. Lopez