Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ecko Maracle

Toronto,ON

Summary

Dynamic Supervisor at Rocca Nofrills with a proven track record in enhancing customer satisfaction and operational efficiency. Recognized for exceptional interpersonal skills and proficiency in POS systems, I excel in fostering team collaboration and implementing strategic solutions to complex challenges, ensuring a seamless experience for over 250 customers daily.


Provided compassionate care and crisis intervention to youth with mental health challenges in both residential facilities and drop-in center settings. Supported the physical, emotional, and environmental well-being of 5+ youth weekly by developing individualized care strategies and fostering a safe, supportive environment.

Overview

4
4
years of professional experience

Work History

Supervisor

Rocca Nofrills
08.2021 - Current
  • Provided high-quality support to over 250 customers daily, ensuring a seamless experience with PC Express services and maintaining a strong focus on satisfaction and efficiency.
  • Oversaw the timely and accurate processing of online grocery orders, coordinating effectively to ensure prompt and organized fulfillment.
  • Assisted team members in resolving customer and operational issues, fostering a collaborative and solutions-oriented environment.
  • Handled cash transactions with accuracy and accountability, following company procedures and maintaining integrity in all financial dealings.
  • Played a key role in front-end operations by supporting and supervising staff, ensuring smooth day-to-day activities and excellent customer service standards.

Drop In Worker — Student

Native Child
09.2022 - 04.2023
  • Supported at-risk youth in both residential facilities and drop-in center settings, addressing a range of mental health challenges with compassion and professionalism.
  • Delivered crisis intervention and de-escalation support, responding effectively to immediate emotional and behavioral needs.
  • Worked closely with 5+ youth weekly, developing individualized support plans to promote physical well-being, mental health stability, emotional resilience, and safe living environments.
  • Collaborated with multidisciplinary teams to ensure comprehensive care and continuity of support services.

Education

College Degree - Community Justice And Services

Centennial College of Applied Arts And Technology
Scarborough, None
04-2023

Skills

  • Team Collaboration in Diverse Environments: Thrives in multicultural and inclusive team settings, fostering respectful, productive, and cooperative working relationships
  • Self-Starter & Proactive Contributor: Demonstrates strong initiative and leadership by identifying opportunities for improvement and acting without needing direction
  • POS System Proficiency & Cash Handling: Experienced in operating point-of-sale systems and managing financial transactions with speed, accuracy, and accountability
  • Rapid Learner & Knowledge Retention: Quickly absorbs new information, systems, and procedures; able to apply knowledge effectively in dynamic and fast-paced settings
  • Exceptional Customer & Interpersonal Skills: Builds rapport with customers and colleagues through active listening, empathy, and a strong service-oriented approach
  • Clear & Professional Communication: Communicates effectively with individuals at all levels, ensuring clarity, professionalism, and positive engagement
  • Technical & Computer Literacy: Competent in using a range of computer applications and systems, adapting easily to new technologies and digital tools
  • Attention to Detail: Highly meticulous in completing tasks accurately, ensuring quality control, data integrity, and thoroughness across all responsibilities
  • Strategic Planning & Execution: Skilled in setting clear goals, anticipating challenges, and developing effective action plans to drive efficient operations and service delivery
  • Complex Problem-Solving: Adept at analyzing multifaceted issues, identifying root causes, and implementing practical, forward-thinking solutions in high-pressure environments

Languages

English
Native or Bilingual

Timeline

Drop In Worker — Student

Native Child
09.2022 - 04.2023

Supervisor

Rocca Nofrills
08.2021 - Current

College Degree - Community Justice And Services

Centennial College of Applied Arts And Technology

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Ecko Maracle