Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Training
Timeline
Generic

Nina Valexa Micheline Mballa Ep Ndi Sima

Gatineau,Canada

Summary

Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Overview

10
10
years of professional experience

Work History

Accounting Technician

Société Underwritter Sarl
Douala, Cameroon
01.2017 - 01.2024
  • Recording daily accounting transactions
  • Organizing and achived documents
  • Assisted in preparing monthly financial reports for management review.
  • Resolved customer inquiries related to billing issues or payment status updates.
  • Prepared monthly bank reconciliations and cash flow statements.
  • Received and recorded cash, checks and transfers.

Call Center

Cameroon Telecommunications
Douala, Cameroon
01.2015 - 07.2017
  • Receiving calls
  • Proposing new company offers to customers.
  • Acted as a liaison between the call center team and senior management, communicating needs and feedback.
  • Provided technical support on hardware and software related issues faced by the call center staff.
  • Ensured compliance with relevant laws, regulations, and guidelines for call center operations.
  • Generated daily reports outlining key performance indicators relating to call center operations.

Trainee

Afriland First Bank
Douala, Cameroon
07.2013 - 09.2013
  • Managed customer inquiries, providing timely information and assistance.
  • Archiving files
  • Identified needs of customers promptly and efficiently.
  • Supported daily banking operations by processing customer transactions and requests.

Education

Mastery - banking and finance

University of Douala
Cameroon
09-2013

Bachelor's degree - Banking Operations and Finance

University of Dschang
Cameroon
09-2009

Skills

  • Language: French (very good), English (Professional)
  • Time management
  • Effective communication
  • Attention to detail
  • Problem solving
  • Document management
  • Team collaboration
  • Technical support
  • Analytical thinking
  • Communication skills
  • Call center technologies
  • Call center operations
  • Answer telephone calls

Hobbies and Interests

Music

Training

Pre-Employment Training Program 2025 Service Integration Travail Outaouais (SITO), Gatineau

Timeline

Accounting Technician

Société Underwritter Sarl
01.2017 - 01.2024

Call Center

Cameroon Telecommunications
01.2015 - 07.2017

Trainee

Afriland First Bank
07.2013 - 09.2013

Mastery - banking and finance

University of Douala

Bachelor's degree - Banking Operations and Finance

University of Dschang

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Nina Valexa Micheline Mballa Ep Ndi Sima