Nina Vigario
Edmonton,AB
Summary
Detailed-oriented receptionist with four years in customer service. Efficient in performing administrative and front-desk tasks as well understanding hospital flowon large-scale offices. Fluent in English as well as Proficient in Portuguese. I am flexible and reliable and possess excellent time-keeping skills. I am an enthusiastic, self-motivated, responsible, and hard-working person. I am a mature team worker and adaptable to all challenging situations. I am exceptionally well at working within a team and initiatively.
Overview
3
3
years of professional experience
1
1
Certification
Work History
SURGERY TECHNICIAN ASSISTANT
Boreal Veterinary Center
Edmonton, AB
02.2024 - Current
- Prepared operating rooms and equipment for surgical procedures by sterilizing instruments, setting up tables, arranging supplies, and ensuring patient safety
- Assisted surgeons during operations by passing instruments, retracting tissue, cutting sutures and suctioning fluids
- Provided quality patient care before, during and after surgery by responding to patient needs as directed by the surgeon or anesthesiologist
- Observed patients' vital signs to assess physical condition
- Operated or monitored lights, machines or equipment to support proper operation
- Washed and sterilized equipment using germicides and sterilizers
- Prepared, cared for and disposed of tissue specimens taken for laboratory analysis
- Prepared patients for surgery by positioning on operating table and covering with sterile surgical drapes to prevent exposure
- Cleaned and restocked operating room, gathering and placing equipment and supplies
- Client Admissions Intake Before Surgeries.
CLIENT SERVICE REPRESENTATIVE
Pulse Veterinary Specialists & Emergency
Edmonton, AB
03.2023 - 02.2024
- Offered friendly greetings and knowledgeable service to front end clients
- Answered and directed incoming calls using a multi-line telephone system (switchboard)
- Updated and recorded clients information to maintain files/insurances/Referrals
- Delivered administrative support to team, clients, RVT's, by making copies, sending faxes, insurance claims
- Assisted veterinarians in examining animals
- Worked with Cornerstone/Instinct
- Communicated with veterinarians and staff members to maintain patient flow/updates
- Processed Euthanasia paperwork/processing.
VETERINARY TECHNICIAN ASSISTANT
CRESTWOOD VETERINARY CENTRE
Edmonton, AB
11.2022 - 02.2023
- Cleaned cages per health code requirements to ensure a sanitary environment for animals
- Prepared food to meet the needs of animals under care with appropriate meals
- Moved animals from the kennel area to the exam area and alerted the Doctor
- Removed IV catheters
- Stayed on top of laundry, sweeping and disinfection protocols
- Held for Jugular venous pooling, as well as lateral and by-lateral
- Wrapped Surgical Gowns, Spay, And Neuter Packs
- Put away WDDC products, including medical prescriptions, Iv Catheter needles, Surgical Scrub etc
- Prepared/Set-Up Clinic Rooms for Doctors and clients.
VETERINARY RECEPTIONIST
EDMONTON WEST HOSPITAL
Edmonton, AB
08.2021 - 10.2022
- Entered insurance, demographics, and health history into patient database
- Checked patients in and out for appointments and collected copayments
- Scheduled and followed up on patient appointments, collected and processed patient payments, and maintained patient files
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians, and medical assistants
- Handled high call volumes
- Managed the emails.
ASSISTANT MANAGER
COSMO PROF
Edmonton, AB
07.2021 - 01.2022
- Support General Manager in managing Store operations and ensuring smooth service by completing team member responsibilities
- Lead other team members Via motivation, delegation, and instruction
- Interviewed, hired, and trained over 10+ new team members.
Education
HIGH SCHOOL DIPLOMA -
Archbishop O'Leary High school
06.2020
Skills
- Efficiency
- Typing (40 WPM)
- Assistant Manager Experience
- Kennel Experience & Animal Care
- Good Communication skills
- Professionalism
- Microsoft Excel
- Microsoft Word
- Preparing for Surgeries
Certification
- Occupational First Aid Level 1, 02/01/13, Present
- Driver's License (Class 5), 01/01/20, Present
- SFS hazardous Materials training, 02/01/21, Present
- WHMIS, 09/01/19, Present
- Office Admin and Receptionist Skills online course, 06/01/21, Present
Timeline
SURGERY TECHNICIAN ASSISTANT
Boreal Veterinary Center
02.2024 - Current
CLIENT SERVICE REPRESENTATIVE
Pulse Veterinary Specialists & Emergency
03.2023 - 02.2024
VETERINARY TECHNICIAN ASSISTANT
CRESTWOOD VETERINARY CENTRE
11.2022 - 02.2023
VETERINARY RECEPTIONIST
EDMONTON WEST HOSPITAL
08.2021 - 10.2022
ASSISTANT MANAGER
COSMO PROF
07.2021 - 01.2022
HIGH SCHOOL DIPLOMA -
Archbishop O'Leary High school
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