Nina Velasco
Leduc
Summary
Compassionate front-desk professional with 3 + years’ experience keeping high-traffic reception areas running smoothly while making every visitor feel safe and heard. Adept at trauma-informed, empathetic communication honed through bedside volunteering at the Stollery Children’s Hospital and front-desk service at Best Western Plus. Fast on the phones, calm under pressure, and committed to providing clear information and dignified support to tenants and the public alike. CPR-C & WHMIS certified.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Guest Service Agent
Best Western Plus Edmonton Airport Hotel
02.2022 - Current
- Manage multi-line phones, reservations, and room inventory, consistently hitting 0 % overbooking.
- Process ~$12 k/day in card & cash payments; reconcile till to 100 % accuracy at close.
- Resolve guest concerns on the spot—everything from lost luggage to last-minute room moves—earning 94 % “excellent” scores in Medallia surveys.
- Coordinate with housekeeping, maintenance, and food-service teams to keep ops running smoothly.
- Developed strong relationships with repeat customers, leading to increased loyalty and return visits.
Undergraduate Research Assistant
University of Alberta
05.2025 - 08.2025
- Cloned mucin-peptide constructs, induced expression, and harvested 1 h/3 h post-lysis samples for side-by-side purification and analysis.
- Purified proteins via Ni-NTA His-tag columns, quantified yield (Bradford/NanoDrop), and verified purity & glycosylation by SDS-PAGE, Western, and lectin blot.
- Prepped sterile buffers, tracked reagent inventory, and maintained a meticulous electronic lab notebook—zero data-loss incidents to date.
- Delivered weekly slide decks to my PI and lab group
Education
Bachelor of Science - Biological Sciences
University of Alberta
Edmonton06-2025
Skills
- Positive attitude
- Teamwork and collaboration
- Organized and efficient
- Problem-solving
- Attention to detail
- Emotional awareness
- Effective communication
- Computer skills
- Team collaboration
- Recordkeeping
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Certification
- WHMIS Training
- First Aid + CPR-C Training
- Mental Health First Aid
Timeline
Undergraduate Research Assistant
University of Alberta
05.2025 - 08.2025
Front Desk Guest Service Agent
Best Western Plus Edmonton Airport Hotel
02.2022 - Current
Bachelor of Science - Biological Sciences
University of Alberta
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