Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Timeline
Generic
Nina Smith

Nina Smith

Alhambra

Summary

I’m currently enrolled in a TVR Post Production program, pursuing a CE certificate, and actively searching for an opportunity to transfer to California State University. I’m a highly motivated and dedicated employee with a strong work ethic, and a passion for taking on new challenges. I excel in customer service, multitasking, and time management, ensuring that every customer receives a positive, memorable experience. In my free time, I enjoy various activities, such as writing stories, reading comic books and manga, and watching anime. I also love playing video games with my friends, and making the most of my free time whenever possible.

Overview

7
7
years of professional experience

Work History

J. Crew Factory

Sales Associates
Hastings Village, Pasadena
03.2023 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated with team members to maintain store cleanliness and organization.
  • Handled customer inquiries and resolved issues promptly.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Handled customer complaints in a professional manner.
  • Assisted customers with product selection, sizing and styling.
  • Answered incoming telephone calls to provide store, products and services information.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Placed special orders or called other stores to find desired items.

Home Goods (TJX company)

Sales Associate (Seasonal)
Hastings Ranch, Pasadena
10.2021 - 01.2022
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Completed day-to-day duties accurately and efficiently.
  • Conducting register transactions is navigating. (e.i. Handling tender, making exchanges or returns, admitting coupons.

Volunteer

Pasadena Humane Society & SPCA
Pasadena
10.2018 - 03.2020
  • Maintained cleanliness of animal habitats and shared spaces to ensure safety.
  • Handled customer inquiries and directed them to appropriate staff members.
  • Collaborated with other volunteers to create a positive work environment.
  • Assisted with animal care and feeding in a humane shelter environment.
  • Provided information about available program resources and applicable services.
  • Work with cat socialization, and provide a clean environment.
  • Work to socialize with dogs using positive reinforcement techniques.

Sales Associate

Seasonal
Montebello
12.2018 - 01.2019
  • Collaborated with team members to maintain store cleanliness and organization.
  • Handled customer inquiries and resolved issues promptly.
  • Promoted special offers and events to enhance customer engagement.
  • Monitored product displays for compliance with seasonal promotions.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Placed special orders or called other stores to find desired items.

Education

High School Diploma -

Alhambra High School
California City, CA
08-2015

Associate of Arts -

Pasadena City College
Pasadena, CA

Skills

  • Customer service
  • Customer relationship management
  • Team collaboration
  • Conflict resolution
  • Visual merchandising
  • Motivated team player
  • Friendly demeanor
  • Personable
  • Strong work ethic
  • Adaptability

Affiliations

  • In my free time, I love spending time with my best friends and hosting parties during the holidays!
  • Currently, I’m writing a romantic fantasy book that I’m excited to get published.
  • As for video games, I’m currently playing Marvel Rivals and have reached level 67. Last season, I stopped at Platinum III, but I’m currently grinding up to Celestial.

Timeline

J. Crew Factory

Sales Associates
03.2023 - Current

Home Goods (TJX company)

Sales Associate (Seasonal)
10.2021 - 01.2022

Sales Associate

Seasonal
12.2018 - 01.2019

Volunteer

Pasadena Humane Society & SPCA
10.2018 - 03.2020

High School Diploma -

Alhambra High School

Associate of Arts -

Pasadena City College

Similar Profiles

CREATE PROFILE
Nina Smith