Nina Casupanan
Licensed Vocational Nurse
Lake Forest,CA
Summary
Accomplished in enhancing patient experiences and streamlining healthcare processes, I excelled at Hoag Memorial Hospital Presbyterian by leveraging my expertise in front office management and exceptional customer service skills. My proactive approach resulted in significant improvements in patient scheduling efficiency, managed patient financial transactions and adherence to HIPAA guidelines, showcasing my ability to deliver results and maintain high standards of patient care. Dedicated Patient Advocate with excellent experience in Healthcare industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
15
15
years of professional experience
27
27
years of post-secondary education
1
1
Certification
Work History
Front Desk Receptionist
Hoag Memorial Hospital Presbyterian
03.2017 - 08.2022
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
Clinical Assistant
MHN, a Health Net Company
06.2013 - 03.2017
- Conducted pre-visit assessments to gather pertinent information for provider review prior to consultations.
- Collaborated with interdisciplinary teams to develop individualized care plans for each patient''s needs.
- Streamlined the admission process for incoming patients, reducing stress during their initial visit.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Implemented care and efficiency improvements to support and enhance office operations.
Member Advocate
Kaiser Permanente
04.2007 - 08.2012
- Leveraged strong problem-solving skills to address patient concerns and issues efficiently and effectively.
- Educated patients on available resources and services, increasing their engagement with the organization.
- Documented concerns and maintained detailed records of all interactions, allowing for easy reference and improved follow-up on outstanding matters.
- Maintained up-to-date knowledge of healthcare trends and best practices, adapting processes as needed to deliver exceptional support services for all members.
- Collected copays and explained healthcare insurance benefits plans to patients.
Education
High School Diploma -
San Bernardino High School
San Bernardino, CA 09.1997 - 06.2024
Skills
Customer Service
Patient Relations / Advocacy
Front Office Management
Cash Handling
Time Management
Problem-solving skills
Verbal and written communication
Certification
Certified Nursing Assistant
Timeline
Certified Nursing Assistant
12-2022
Front Desk Receptionist
Hoag Memorial Hospital Presbyterian
03.2017 - 08.2022
Clinical Assistant
MHN, a Health Net Company
06.2013 - 03.2017
Member Advocate
Kaiser Permanente
04.2007 - 08.2012
High School Diploma -
San Bernardino High School
09.1997 - 06.2024
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