Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nim Ching Yek

Server
Calgary,AB

Summary

Driven by strong empathy and exceptional communication, I excelled at SATS HK Limited by implementing strategies that enhanced customer satisfaction and teamwork efficiency. My ability to multitask and pay attention to detail led to significant improvements in service delivery and operational flow, showcasing my commitment to results and customer relations.

Overview

4
4
years of professional experience

Work History

Airline Customer Service Agent

SATS HK Limited
05.2014 - 08.2014
  • Provided exceptional customer service with empathetic listening and effective problem-solving skills.
  • Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
  • Adapted communication style based on each individual''s needs, providing clear instructions for non-native English speakers or those requiring additional support.
  • Fostered a welcoming environment at the gate area by engaging in friendly conversations with travelers and attending promptly to their concerns.

Part Time Server

Cafe Deco Group
08.2011 - 05.2014
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Part Time Fast Food Attendant

KFC
05.2010 - 08.2011
  • Piloted new procedures that resulted in shorter lines for customers without sacrificing quality or service standards.
  • Contributed to increased sales by upselling menu items and suggesting add-ons to customers'' orders.
  • Collaborated with team members to streamline order processing and reduce wait times for customers.
  • Coordinated with co-workers during peak hours to maximize teamwork effectiveness, leading to reduced order preparation times.

Education

Associate of Applied Science - Airport Operation And Aviation Logistic

Community College of City University
Hong Kong
04.2001 -

Skills

Strong empathy

Exceptional communication

Customer Relations

Teamwork and Collaboration

Multitasking

Attention to Detail

Languages

English
Professional Working
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Full Professional

Timeline

Airline Customer Service Agent

SATS HK Limited
05.2014 - 08.2014

Part Time Server

Cafe Deco Group
08.2011 - 05.2014

Part Time Fast Food Attendant

KFC
05.2010 - 08.2011

Associate of Applied Science - Airport Operation And Aviation Logistic

Community College of City University
04.2001 -

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